AccountId: 011433970860
ContactId: 7ff6333e-ee7e-4996-ba6b-ac359b8ecbc5
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 9220 ms
Total Talk Time (AGENT): 3920 ms
Total Talk Time (CUSTOMER): 1130 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/29/7ff6333e-ee7e-4996-ba6b-ac359b8ecbc5_20250529T16:32_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] Morning, thank you for calling APL. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] No, I'm calling