AccountId: 011433970860
ContactId: 7feeae68-2aac-4262-86bc-d68e04bbcd8c
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 10239 ms
Total Talk Time (AGENT): 4810 ms
Total Talk Time (CUSTOMER): 5339 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/30/7feeae68-2aac-4262-86bc-d68e04bbcd8c_20250430T19:48_UTC.wav
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[AGENT][NEUTRAL] Good afternoon, thank you for calling APL. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] that
[CUSTOMER][NEUTRAL] Got it.
[AGENT][NEUTRAL] Hello.