AccountId: 011433970860
ContactId: 7fe39a7b-3c75-405b-afb3-c1a9ecd44eb3
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 5320 ms
Total Talk Time (AGENT): 4410 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/24/7fe39a7b-3c75-405b-afb3-c1a9ecd44eb3_20250324T22:36_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?