AccountId: 011433970860
ContactId: 7fa7b75b-36c4-496d-ad7a-5efae9ff9410
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 30170 ms
Total Talk Time (AGENT): 1970 ms
Total Talk Time (CUSTOMER): 7289 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=1.4
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/23/7fa7b75b-36c4-496d-ad7a-5efae9ff9410_20250623T13:17_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] APL, my name is [PII]. How may I help you?
[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][POSITIVE] Hi, good morning.
[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][POSITIVE] Hello, good morning.
[CUSTOMER][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] This is American Public Life.
[CUSTOMER][NEUTRAL] Hello?