AccountId: 011433970860
ContactId: 7f9c3357-b098-431c-9382-4acd18cc3412
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 344179 ms
Total Talk Time (AGENT): 152096 ms
Total Talk Time (CUSTOMER): 108999 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0.6
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/21/7f9c3357-b098-431c-9382-4acd18cc3412_20250221T13:32_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] With one of the ears.
[CUSTOMER][NEUTRAL] All 11.
[AGENT][NEUTRAL] Mo.
[CUSTOMER][NEUTRAL] Oh la la estes de laicina del doctor [PII].
[CUSTOMER][NEUTRAL] Er, los beneficiosagua and consulta.
[AGENT][NEUTRAL] no.
[CUSTOMER][NEUTRAL] Clara [PII].
[CUSTOMER][NEUTRAL] Acatengo errodos cinco cinco iete says cuatro.
[AGENT][NEUTRAL] Which I can
[CUSTOMER][NEUTRAL] The terminal ellenosesimallo que er bring that.
[AGENT][NEUTRAL] Seek to information at this the the press in the telephone lake is this is connected.
[CUSTOMER][NEUTRAL] Claro trerocinco ochodos dossietes do sta.
[AGENT][NEUTRAL] Which of those those.
[CUSTOMER][NEUTRAL] The those those theater.
[AGENT][NEUTRAL] Set a director.
[CUSTOMER][NEUTRAL] Cerroo.
[AGENT][NEUTRAL] Mm, check it out.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Uh.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] Which is immigra just for verification is the pera uh so beneficios eelleal correct.
[CUSTOMER][NEUTRAL] Yes Atamante.
[AGENT][POSITIVE] Perfect.
[CUSTOMER][NEUTRAL] See my first class la la polia premiro for hour.
[AGENT][NEUTRAL] I
[AGENT][NEUTRAL] Seeler right down on this look at this.
[AGENT][NEUTRAL] A
[AGENT][NEUTRAL] Uh
[AGENT][NEGATIVE] So no so you know not not gonna.
[CUSTOMER][NEUTRAL] Uh, salaman, this is normal. OK.
[AGENT][NEUTRAL] See.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] 9.
[AGENT][NEUTRAL] I.
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] At the article here from [PII] to solamentesa verificpa it's just a disclaimer to the police re uh paraserviservicio of patient nobu polio cure maximo they.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] is that correct? OK, see.
[AGENT][NEUTRAL] What milking.
[AGENT][NEUTRAL] Or person
[AGENT][NEUTRAL] I see.
[CUSTOMER][NEUTRAL] [PII]
[CUSTOMER][NEUTRAL] OK, el pacia consumido Alan.
[AGENT][NEUTRAL] He
[AGENT][NEUTRAL] As the momento.
[AGENT][NEGATIVE] No, no, uh no ings beneficio.
[CUSTOMER][NEUTRAL] So
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Uh, so I got call call is an effective date then.
[AGENT][NEUTRAL] The.
[AGENT][NEUTRAL] no.
[CUSTOMER][NEUTRAL] OK, no we no we um that.
[AGENT][NEUTRAL] See
[AGENT][NEUTRAL] No you have this.
[CUSTOMER][NEUTRAL] No.
[CUSTOMER][NEUTRAL] Nodinadia terminacion.
[AGENT][NEUTRAL] No.
[CUSTOMER][NEUTRAL] OK, and is Acateno uh measteque noviembre uno de los mil venti cuadro.
[AGENT][NEUTRAL] Yes.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Not in the terminacioner para outpatient services cure ossoso milquios dolasorano senoridal no estaparte cure loqueloscopagos er the docile coin insurance um the office visit la cure.
[AGENT][NEUTRAL] Did I
[AGENT][NEUTRAL] That's yes.
[AGENT][NEUTRAL] We have so domain.
[AGENT][NEUTRAL] [PII] o [PII].
[AGENT][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] No 671.
[AGENT][NEUTRAL] 00.
[CUSTOMER][POSITIVE] Thank
[CUSTOMER][POSITIVE] No, it's good. Excellent the posting to all informacion de parts my boys are more the referencia.
[AGENT][NEUTRAL] What reference polio immiss or the uh initial them all.
[AGENT][POSITIVE] Just like he's a very well from them in the other way.
[CUSTOMER][NEUTRAL] Uh-huh.
[CUSTOMER][POSITIVE] Mm that's great and there so much is my gracias. bye-bye.
[AGENT][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Bye bye.