AccountId: 011433970860
ContactId: 7f97ed75-4fe1-485f-80ef-571f0294eefa
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 67290 ms
Total Talk Time (AGENT): 26278 ms
Total Talk Time (CUSTOMER): 45263 ms
Interruptions: 1
Overall Sentiment: AGENT=1, CUSTOMER=0.6
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/26/7f97ed75-4fe1-485f-80ef-571f0294eefa_20250626T15:20_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling ACL. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Hey [PII], this is [PII]. Hey, um, that uh that A plus that I'm calling you about it it's, it's usually at the very beginning and it's just one member on the page and it usually starts page one, but what started this time is page one is Alpine, so it goes before Alpine.
[AGENT][NEUTRAL] Mhm. Yeah, I couldn't answer before because we were in a meeting. We just got out of a meeting like 30 seconds ago, um, but I'm looking at it right now to see where it is because if it's not on there, um, that'd be something I'll have to ask IT about, um, because it doesn't get billed separately.
[CUSTOMER][POSITIVE] Oh wow that's OK that's that's quite OK.
[CUSTOMER][NEUTRAL] Uh huh
[CUSTOMER][NEUTRAL] Yeah yeah.
[CUSTOMER][NEUTRAL] Oh yeah, yeah, it was just in it and the member it's only $19.80 on it's just one page.
[AGENT][NEUTRAL] What's the name?
[CUSTOMER][NEUTRAL] Uh, the name on there is [PII] O.
[AGENT][NEUTRAL] OK. All right, I'll look for it and let you know.
[CUSTOMER][NEUTRAL] OK, OK, thank you, [PII].
[AGENT][POSITIVE] You're welcome bye.
[CUSTOMER][NEUTRAL] Mm bye bye.