AccountId: 011433970860
ContactId: 7f96c3bd-3fa5-4ddd-9ef6-c82a2101778f
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 28610 ms
Total Talk Time (AGENT): 6393 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=1, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/28/7f96c3bd-3fa5-4ddd-9ef6-c82a2101778f_20250328T20:29_UTC.wav
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[AGENT][POSITIVE] Thanks for calling APL. This is [PII]. How can I help you?
[AGENT][NEUTRAL] Hello?
[AGENT][NEUTRAL] Hello, can you hear me?
[AGENT][NEUTRAL] Hello?
[AGENT][NEUTRAL] Hello?