AccountId: 011433970860
ContactId: 7efacd79-e392-4dae-80cd-e5af60603627
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 18000 ms
Total Talk Time (AGENT): 9731 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/20/7efacd79-e392-4dae-80cd-e5af60603627_20250220T15:17_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How may I help you?
[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How may I help you?
[AGENT][NEUTRAL] This is [PII] with APL. How may I help you?