AccountId: 011433970860
ContactId: 7efa6ca6-2986-4fca-9f06-e52b4dc06e5d
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 10380 ms
Total Talk Time (AGENT): 0 ms
Total Talk Time (CUSTOMER): 721 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/05/7efa6ca6-2986-4fca-9f06-e52b4dc06e5d_20250605T14:06_UTC.wav
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[CUSTOMER][NEUTRAL] Hello?