AccountId: 011433970860
ContactId: 7ef0fcb5-8fff-42e6-84e7-5cc7094e75df
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 622510 ms
Total Talk Time (AGENT): 435597 ms
Total Talk Time (CUSTOMER): 120081 ms
Interruptions: 2
Overall Sentiment: AGENT=-0.3, CUSTOMER=0.4
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/19/7ef0fcb5-8fff-42e6-84e7-5cc7094e75df_20250219T22:40_UTC.wav
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[AGENT][NEUTRAL] We.
[CUSTOMER][NEUTRAL] When I started the Comarlivi.
[AGENT][NEUTRAL] We.
[CUSTOMER][NEUTRAL] Uh, did you tell me what um the the dental iteria saber dondelo probedore quelosa.
[AGENT][NEUTRAL] OK, and you bring the police.
[CUSTOMER][NEUTRAL] Um, and it's a group number.
[AGENT][NEUTRAL] Siraheta via policy certificate number.
[CUSTOMER][NEUTRAL] Mhm
[AGENT][NEUTRAL] The policy number?
[CUSTOMER][NEUTRAL] Um
[AGENT][NEUTRAL] as well.
[CUSTOMER][NEUTRAL] Well.
[CUSTOMER][NEUTRAL] Mhm, I did that.
[CUSTOMER][NEUTRAL] And do it.
[CUSTOMER][NEUTRAL] I
[CUSTOMER][NEUTRAL] Cerrodos in cosiete say cuatro quince.
[AGENT][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] before.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] So in our system verific so direction telephone.
[CUSTOMER][NEUTRAL] Semiento safe lain for dry aparcamento quete view for Georgia trenta cincoinue er telephone cuatroa say [PII].
[AGENT][POSITIVE] Mucha gracia electronico.
[CUSTOMER][NEUTRAL] Hello.
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] [PII] had been almost.
[AGENT][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] Mm the one and the other the the the revi assist to service.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] OK.
[CUSTOMER][POSITIVE] Ecuador it has a reno on the best information.
[AGENT][NEUTRAL] Uh,
[AGENT][NEUTRAL] and so on.
[AGENT][NEUTRAL] Yeah
[AGENT][NEGATIVE] Almosaver in the disclaimer kill a police of a police lenda on no services and telelimitasle um.
[CUSTOMER][POSITIVE] Thanks.
[AGENT][NEUTRAL] Certos gas.
[AGENT][NEUTRAL] I mean they will particippalade Carrington.
[AGENT][NEUTRAL] Lapoliava cu cure maximo de quimientolares alao is a poliatienne undu de sincuenta dolares poor person alao as to maxima deciento sincuenta per familia in the docile nosaplica as cervicios prevents.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] The nunsa permit.
[AGENT][NEUTRAL] Put it on.
[AGENT][NEUTRAL] Eragrafias gauss basicosyassos de cuvitos and no gentaorciento de la la polia permit.
[AGENT][NEUTRAL] Uh, Loservicios clue estapolisa son limpiaas or prophylaxis is una cada es meses the mean cure evaluaciones orales dos orcadadossemeses.
[AGENT][NEUTRAL] Uh auna a radiografiso by wing esto cubierto unavescao submeses.
[AGENT][NEUTRAL] I uh Raosekis panoramicos he de toda la boca eso escuvierto unoca sincoanos.
[AGENT][NEUTRAL] Um
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] No.
[CUSTOMER][NEUTRAL] No, I don't know.
[AGENT][NEUTRAL] OK, perfect.amosair and los mediosque puedete visitorer sisterportunidadenvio the intrara la pajina liase and el ella jeta triple I am a public punto come.
[AGENT][NEUTRAL] In this moment in the deforms the wea uh lebo indicare is a website waste sebair uh bare paina principal.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Mhm
[AGENT][NEUTRAL] Elaina principaloquestamente e gain lebana er er.
[AGENT][NEUTRAL] Levareer advocates a provider resources Levaparreer una lupa condientel mediente verdeusteleva click ISO.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Lapati was car la parte on this.
[AGENT][NEUTRAL] Banner is a search dental providers. Utea click a.
[AGENT][NEUTRAL] I lepi trespassos resujiro solamento deli el paso nore a specific commented on the pareel codioposal on the lepide cluesodioposal.
[AGENT][NEUTRAL] Who sin.
[AGENT][NEUTRAL] I levaar unalista and as provedores.
[AGENT][NEUTRAL] Kisan and and cerca decordio postal quepori and uh bral losservicios porque use pertenre the carton.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] the numbers keep contra key.
[AGENT][NEUTRAL] This uh this queanan Santa circa sero mias practicamente estanel.
[AGENT][NEUTRAL] General dentist?
[AGENT][NEUTRAL] Naso.
[AGENT][NEUTRAL] The view for drive.
[CUSTOMER][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] Uh, give me a
[CUSTOMER][NEUTRAL] And then
[AGENT][NEUTRAL] See
[CUSTOMER][NEUTRAL] You can hang Angela.
[AGENT][POSITIVE] See, correct.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] the questa poliaesun PO ique particippa bajo la rede carrington.
[AGENT][NEUTRAL] I use bartenderqueer I use use a participa they came into atta they to use but then bringdaleloservicios and telesine embargosy no longer in contrado medio que le ride los when the los ervicios sinus palante poriaserlos necesita paloserviciosa tado.
[AGENT][NEUTRAL] Here undocumentoloervicus mano.
[AGENT][NEGATIVE] Iaino reso deervio cuda.
[CUSTOMER][NEUTRAL] Yeah what dolorebolson.
[AGENT][NEGATIVE] It dependedmoor deformacion queer el o in el reboso es immado dere process.
[CUSTOMER][NEUTRAL] But it'll
[CUSTOMER][NEUTRAL] Etete cao er to medios to tambajo the uros and not in the yoga.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] To start.
[CUSTOMER][NEUTRAL] pea.
[AGENT][NEUTRAL] Correct, the histoesos me a participbajalare the keton.
[AGENT][NEUTRAL] Este seguro note unare specific sine embargo particippare the carton.
[AGENT][NEGATIVE] No significant use.
[CUSTOMER][NEUTRAL] The significant a parting sweeper.
[AGENT][NEUTRAL] no cuerdo sine embargolos medicosostento de la libertado de loos.
[CUSTOMER][NEUTRAL] Oh OK, OK, yeah.
[AGENT][NEGATIVE] No no solido de los ervios laido dese.
[AGENT][NEUTRAL] Poreo partici particippoolelemenavalajoes uno Silos medio de so lemoning prolema no solosimos revisamos pagamo cordola polia.
[CUSTOMER][NEUTRAL] Oh, OK, OK.
[AGENT][NEUTRAL] He used to.
[CUSTOMER][NEUTRAL] Mhm
[AGENT][NEUTRAL] Como ellecho de ques I use to see the noaerlo desa forma lo quete agalamoses er that means a steer.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Is muna cosa is the don't go much to number come on and you take the number.
[AGENT][NEUTRAL] Arviso.
[CUSTOMER][NEUTRAL] Auto come ono para paravientojailento.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Uh,
[CUSTOMER][NEUTRAL] 12.
[AGENT][NEUTRAL] Too no no no bones informacion loreque esteca so er is a blarcon er the partamentogamanejaleformacion de los seguros and reque use they can see the casolidad austin and umejo plan quilepano i see austin and alguna obon quenolemoda preque is a el beneficio.
[CUSTOMER][NEUTRAL] Oh, it's gonna
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] OK, OK.
[AGENT][NEUTRAL] Is a traves the aus porque conel broker here broker when no el broker manela.
[CUSTOMER][NEUTRAL] Mhm
[AGENT][NEUTRAL] To loss the poliaque hope to work on apele.
[CUSTOMER][NEUTRAL] Oh OK, OK.
[CUSTOMER][NEUTRAL] It the way uh very much is.
[AGENT][NEUTRAL] Hm
[AGENT][NEUTRAL] Al.
[CUSTOMER][POSITIVE] What I wanna know that perfecto.
[AGENT][NEUTRAL] Well.
[CUSTOMER][NEUTRAL] I just in my head.
[CUSTOMER][NEUTRAL] It was