AccountId: 011433970860
ContactId: 7eec81f5-678c-4271-9017-6e5425d26429
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 272130 ms
Total Talk Time (AGENT): 119492 ms
Total Talk Time (CUSTOMER): 112673 ms
Interruptions: 2
Overall Sentiment: AGENT=1, CUSTOMER=0.2
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/17/7eec81f5-678c-4271-9017-6e5425d26429_20250417T21:49_UTC.wav
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[AGENT][NEUTRAL] Morale.
[CUSTOMER][NEUTRAL] Oh I listen.
[CUSTOMER][NEUTRAL] It's the quiro consular que meosta.
[CUSTOMER][NEUTRAL] Sanaa.
[CUSTOMER][NEUTRAL] Doing me.
[AGENT][NEUTRAL] OK, Kwale Sunura Balisa.
[CUSTOMER][NEUTRAL] But
[CUSTOMER][NEUTRAL] Uh.
[AGENT][NEUTRAL] You see.
[CUSTOMER][NEUTRAL] Uh.
[AGENT][NEUTRAL] Mhm
[CUSTOMER][NEUTRAL] So, OK, it's Crodos.
[CUSTOMER][NEUTRAL] State owner.
[CUSTOMER][NEUTRAL] Unoreres says.
[AGENT][NEUTRAL] I see.
[AGENT][NEUTRAL] telephone.
[CUSTOMER][NEUTRAL] A cuatro.
[CUSTOMER][NEUTRAL] Otoro.
[CUSTOMER][NEUTRAL] Well, not yet.
[AGENT][POSITIVE] Exactly.
[AGENT][NEUTRAL] The umbrella immiento.
[CUSTOMER][NEUTRAL] And Enrique [PII] and Neroue minos.
[AGENT][NEUTRAL] OK gracias, in my electronic.
[CUSTOMER][NEUTRAL] The uh reeves me direction the email.
[AGENT][NEUTRAL] So electronico post.
[CUSTOMER][NEUTRAL] Oh, OK, it's uh [PII].
[CUSTOMER][NEUTRAL] Uh.
[CUSTOMER][NEUTRAL] Atejas Cincoste.
[CUSTOMER][NEUTRAL] Your email is
[CUSTOMER][NEUTRAL] So Enrique noo.
[CUSTOMER][NEUTRAL] Aroma.
[AGENT][NEUTRAL] OK, uh yes.
[AGENT][NEUTRAL] OK, Ju esta polia the hoses or podescosuproo umista or sinosabonde um podestrapajina and I am a public punto con la paltevajo desapajinaver undiente una lupabaser click and la lupaconeldiente avalaliareariadista sensuaria.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] I
[CUSTOMER][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] Oh, uh-huh cuandolopolisaolata ego.
[AGENT][POSITIVE] Correct, yes.
[CUSTOMER][NEUTRAL] Mhm Iguala.
[CUSTOMER][NEUTRAL] It will parami
[CUSTOMER][POSITIVE] It's benefici.
[AGENT][NEUTRAL] Um,
[AGENT][NEUTRAL] Mhm
[AGENT][POSITIVE] Thank you calling number so we have a mega system.
[CUSTOMER][NEUTRAL] The num number de Valeria Reyes de la.
[AGENT][POSITIVE] Correct.
[CUSTOMER][NEUTRAL] Sister?
[AGENT][NEUTRAL] Fiesta.
[CUSTOMER][NEUTRAL] Oh, OK, OK, not forget to give me man I don't know, no, no, yeah.
[AGENT][NEUTRAL] Yeah, but I think I'm a single parent.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Oh, OK, see, but being in those numbers.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] I mean.
[AGENT][NEUTRAL] Oh, OK. See, no, it's just, uh, it's a like a tennisasuha porques can not tenemostata indi individualespomosa nombreendientes, um, so yeah are correct mhm.
[CUSTOMER][NEUTRAL] Oral meal.
[CUSTOMER][NEUTRAL] Uh, OK. In terms and a and a website.
[CUSTOMER][NEUTRAL] Based on the pro consult that Masai.
[AGENT][NEUTRAL] Simafaipole listtamas amlia yeah yeah but it is sabla espanol or no.
[CUSTOMER][NEUTRAL] Mhm. Oh.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] No, paraabena malalitares and soar and no solo lo que vasser is is a la panjina. I'm a public punto come baer as uh irastala parjo is a desalista desapajinaevaparer una lupa condiente yeah is to never click.
[CUSTOMER][NEUTRAL] Oh, OK.
[CUSTOMER][NEUTRAL] Oh OK.
[CUSTOMER][POSITIVE] OK, one perfect. OK, no, no, I'm all.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] budget.
[AGENT][NEUTRAL] I'm gonna.
[AGENT][POSITIVE] Bueno bueno thing I.
[CUSTOMER][NEUTRAL] No, totally payment only.
[CUSTOMER][NEUTRAL] Single one yeah that's one.
[CUSTOMER][NEUTRAL] Hold on