AccountId: 011433970860
ContactId: 7e6f9572-c9ae-4024-af86-14d63213ccaf
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 24030 ms
Total Talk Time (AGENT): 12060 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/06/7e6f9572-c9ae-4024-af86-14d63213ccaf_20250606T15:09_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] For calling APL, this is [PII]. How may I assist you?
[AGENT][NEUTRAL] Hello, thanks for calling APL. This is [PII]. How may I assist you?
[AGENT][NEUTRAL] Hello, thanks for calling APL. This is [PII]. How may I assist you?
[AGENT][NEUTRAL] Hello.