AccountId: 011433970860
ContactId: 7e4caf4b-bfcb-4bcb-bedd-ec27e03c072b
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 10199 ms
Total Talk Time (AGENT): 4220 ms
Total Talk Time (CUSTOMER): 2859 ms
Interruptions: 0
Overall Sentiment: AGENT=5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/18/7e4caf4b-bfcb-4bcb-bedd-ec27e03c072b_20250318T17:14_UTC.wav
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[AGENT][POSITIVE] Thank you for calling American Public Life. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Hi, ma'am. My name is [PII] calling from the