AccountId: 011433970860
ContactId: 7e189d5b-8ea9-4209-9441-d536235b67be
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 10890 ms
Total Talk Time (AGENT): 4790 ms
Total Talk Time (CUSTOMER): 6399 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=2.5
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/02/7e189d5b-8ea9-4209-9441-d536235b67be_20250602T16:00_UTC.wav
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[AGENT][NEUTRAL] APL, this is [PII]. How may I help you?
[CUSTOMER][POSITIVE] Hey, Ms. [PII], it's [PII]. How are you today on this beautiful Monday?
[AGENT][NEUTRAL] Hello, can you hear me?
[CUSTOMER][NEUTRAL] Yes, can I hear, uh, can you hear me?
[AGENT][NEUTRAL] Right.