AccountId: 011433970860
ContactId: 7e0f8911-9338-400a-924f-9ec6ddc7b609
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 591320 ms
Total Talk Time (AGENT): 252535 ms
Total Talk Time (CUSTOMER): 173635 ms
Interruptions: 0
Overall Sentiment: AGENT=-0.2, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/04/7e0f8911-9338-400a-924f-9ec6ddc7b609_20250204T21:28_UTC.wav
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[AGENT][NEUTRAL] are.
[CUSTOMER][NEUTRAL] Uh, when I said this when I'm just about I need it.
[AGENT][NEUTRAL] We're gonna start this and you come on bus.
[CUSTOMER][NEUTRAL] Uh
[AGENT][NEUTRAL] Mhm
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Is this tenoreo queanosa vigente when she que me man that on the there's a company.
[AGENT][NEUTRAL] Yeah
[AGENT][NEUTRAL] Yeah
[AGENT][NEUTRAL] OK, and the endospoor for the circus or.
[CUSTOMER][NEUTRAL] OK, the middle of the police uh.
[CUSTOMER][NEUTRAL] It's set in Fido.
[CUSTOMER][NEUTRAL] The inocho Ochocinco.
[CUSTOMER][NEUTRAL] Yeah nomeloinco qua quattro.
[AGENT][NEUTRAL] OK, permit 4.
[CUSTOMER][NEUTRAL] Min Nombre.
[AGENT][NEUTRAL] So what are the numbers.
[CUSTOMER][NEUTRAL] Laura in
[CUSTOMER][NEUTRAL] Laura In?
[AGENT][NEUTRAL] Yeah.
[AGENT][NEUTRAL] to mention telephone.
[CUSTOMER][NEUTRAL] Um, if it nasemento is ennero primero if you say the men no vetaocho.
[CUSTOMER][NEUTRAL] In [PII] and in [PII] espaio ese [PII] and Paramount California noventa system.
[AGENT][NEUTRAL] OK, so no tees.
[CUSTOMER][NEUTRAL] Cinco says those reso entesiete or taocho ente cinco.
[AGENT][POSITIVE] Mucho gra electronico socio sera.
[CUSTOMER][NEUTRAL] Innis in uh no mimomo innis [PII].
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] Which is got this information.
[AGENT][NEUTRAL] OK. Um, can you I'm gonna check ache we probably in that before.
[CUSTOMER][POSITIVE] Oh good.
[CUSTOMER][NEUTRAL] Its resocho quatro uno.
[AGENT][NEUTRAL] Pardon rose.
[CUSTOMER][NEUTRAL] Press Ocho Quattro.
[AGENT][NEUTRAL] 23 to 1. OK.
[AGENT][NEUTRAL] What is Moto del Cheer.
[CUSTOMER][NEUTRAL] Uh, latida de scient in punto noventetres.
[AGENT][NEUTRAL] Moos.
[AGENT][NEUTRAL] Yeah.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Let me demonstrate that and the local police uh paraelect is to check for me is its.
[AGENT][NEGATIVE] Mhm, like cancer.
[AGENT][NEUTRAL] OK
[AGENT][NEUTRAL] stress symptoms.
[AGENT][NEUTRAL] In the middle of a moment and there is this.
[AGENT][NEUTRAL] Sero indo osteochocinco Majoa poliasquesancheque.
[CUSTOMER][NEUTRAL] 6
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] But I see intra and check.
[AGENT][NEUTRAL] Use eljanostavien.
[CUSTOMER][NEUTRAL] No, because you could get tacio.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK, but a second to check your for cambios in your, uh, engineers.
[CUSTOMER][NEUTRAL] No, but a kilo 1 el paello no cambia kilo tango 1 papel puntota que me man that one.
[AGENT][NEUTRAL] Intendo el el el status.
[AGENT][NEUTRAL] Acido cash aido depositadocambio noa noa.
[AGENT][NEUTRAL] Reser of queer via clarification the part el banco paramoaiso is the is the isoto convent address.
[CUSTOMER][NEUTRAL] Uh-huh. OK. You think tell you what you think we'll checking Miss manos is papeloigal man that don the only carraque nolovia can beado porquecommo uh uh the latro nodeia que denya check it so you think a lastao que queso it's a menose questa say what answersa que melobio or.
[AGENT][NEUTRAL] Yeah.
[CUSTOMER][NEGATIVE] No, no merecuerdo.
[AGENT][NEUTRAL] Whose to una pessels metroorer.
[AGENT][NEUTRAL] For a short-term disability.
[AGENT][NEGATIVE] I estociento Benki face conventitres es un er es unrembolsoquesela echoorun sorepao quesa via salvojosa.
[CUSTOMER][NEUTRAL] Peroyo yo mire.
[AGENT][NEUTRAL] No.
[CUSTOMER][NEUTRAL] Porque Comolo cortaon.
[AGENT][NEUTRAL] Yeah
[AGENT][NEUTRAL] When I receiving most on the.
[CUSTOMER][NEUTRAL] Nocala cancel.
[AGENT][NEUTRAL] The second so uh a large trapdoorqueloquesea no la correspondent the part travajos la la polia que es no he enter las quinodiogenes er era la su.
[CUSTOMER][NEUTRAL] Nintendo Porque.
[CUSTOMER][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Yes, a um mira the quera it's the it's a police it was it's a company yeah quetina noster is a.
[CUSTOMER][NEUTRAL] The American public learns.
[AGENT][NEUTRAL] Esenia dostipolistenia unapolisaor cancer iotraorer disabila and just like you said to be a mantena reposo just aermeade.
[CUSTOMER][NEUTRAL] And
[AGENT][NEUTRAL] Um, esta er sierta parte de sussusingreos.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEGATIVE] So incapacia.
[AGENT][NEUTRAL] I laotrapoliusia era polivair gas in relation altero poran rees.
[AGENT][NEUTRAL] Ambasa the effectivas uh la the
[CUSTOMER][NEUTRAL] Oh OK.
[AGENT][NEUTRAL] Uh disabilad [PII] de Juliolos mevidicuatro illa de can primero delos meat.
[CUSTOMER][NEUTRAL] Mhm
[CUSTOMER][NEUTRAL] Oh, OK.
[CUSTOMER][NEUTRAL] Well,
[CUSTOMER][NEUTRAL] And you know yolo teno must be in.
[AGENT][NEUTRAL] Lapolia no.
[CUSTOMER][NEUTRAL] Ninguna.
[AGENT][NEUTRAL] As a DNA squealpartamento de recursoumanos oil person mane line pharmacs of mesosue mayor deta respect to porquedaspolia for cala and asocios.
[CUSTOMER][POSITIVE] Oh wow.
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] Oh, OK, and canlado de lao pasado.
[AGENT][NEUTRAL] I see it.
[CUSTOMER][NEGATIVE] Oh wow, you know, novedado cuenta porque no nosa nostenia perosqueloque nodescomo desert can be condo noo no los vasemos this is queo la comres on the questa pagando loqueaaniquera tengonadao.
[AGENT][NEUTRAL] Parosia direct departmentumo on the spanning for respect.
[CUSTOMER][NEUTRAL] Mm
[CUSTOMER][NEUTRAL] Oh, OK.
[AGENT][NEUTRAL] I'm gonna.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] No, but is still gracia.
[AGENT][NEUTRAL] P.
[CUSTOMER][NEUTRAL] You