AccountId: 011433970860
ContactId: 7df63d5f-4e25-43e6-b377-e81e8f634a94
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 640020 ms
Total Talk Time (AGENT): 273315 ms
Total Talk Time (CUSTOMER): 144560 ms
Interruptions: 0
Overall Sentiment: AGENT=0.1, CUSTOMER=0.1
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/25/7df63d5f-4e25-43e6-b377-e81e8f634a94_20250625T20:26_UTC.wav
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[AGENT][NEUTRAL] We want this.
[CUSTOMER][NEUTRAL] [PII]?
[AGENT][NEUTRAL] Mhm
[AGENT][NEUTRAL] [PII], [PII].
[CUSTOMER][NEUTRAL] See
[AGENT][NEUTRAL] When it's coming for you the early.
[CUSTOMER][NEUTRAL] Um, Mitosablalihibiliad.
[AGENT][NEUTRAL] Plato.
[CUSTOMER][NEUTRAL] Necesito saberla ellehibiliad evenneficios de unpaciente.
[AGENT][NEUTRAL] See.
[CUSTOMER][NEUTRAL] Um, it's settle in disease.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] Until the conti the telephone layman is is connected.
[CUSTOMER][NEUTRAL] Perronueve resincuentaochoveniochoretaocho.
[AGENT][NEUTRAL] It is a linear direct extension.
[CUSTOMER][NEUTRAL] No, it's direct.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Is [PII] is [PII] [PII].
[AGENT][NEUTRAL] or beneficials but uh services in tales or medicals.
[CUSTOMER][NEUTRAL] In [PII]
[AGENT][POSITIVE] In that perfect.
[AGENT][NEUTRAL] Iono.
[AGENT][NEUTRAL] OK.
[AGENT][POSITIVE] I respo police lia lofilia perfect.
[AGENT][NEUTRAL] Is the effective part del.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Is the police a policea in Talita.
[AGENT][NEUTRAL] Like leinda on maximum unico permiticioerque solo verificer.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Laliaubre er assu maxima quitolares.
[CUSTOMER][NEUTRAL] It's
[AGENT][NEUTRAL] Clare.
[AGENT][NEUTRAL] But a service using intalis.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Uh, no, I see.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Um, esta policeinda cure beneficios are cervicios prevents agatos prevent to maximo er as the sciento delolia cure.
[AGENT][NEUTRAL] Radiografias EFMX esacubertagenorciento gauss basicosaso de rest rabasica tambienes and cuzus and porciento.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEGATIVE] This is a problem.
[CUSTOMER][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] Uh, curre Coronas.
[AGENT][NEUTRAL] Talgoo in particular.
[CUSTOMER][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] He maybe
[CUSTOMER][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] Mm
[CUSTOMER][NEUTRAL] we
[CUSTOMER][NEUTRAL] I'll go in particularloamoso.
[CUSTOMER][NEUTRAL] Be
[AGENT][NEUTRAL] Coronas.
[CUSTOMER][NEUTRAL] reenos or coronas um
[CUSTOMER][NEUTRAL] Limpia profundas.
[AGENT][NEGATIVE] No, no.
[AGENT][NEUTRAL] Uh
[AGENT][NEUTRAL] Teo rosiete uno una uno.
[AGENT][NEUTRAL] I errosiete uno cuatrosero the sandos balos gasos er basicos I call a polisa corrinogena porcito deloque permitela la.
[AGENT][NEUTRAL] Uh, Lipias profundas nola we will includespolia.
[CUSTOMER][NEUTRAL] OK, equal
[CUSTOMER][NEUTRAL] Colelas um freasque puede venice.
[AGENT][NEUTRAL] Lucas
[CUSTOMER][NEUTRAL] Como paraspia.
[AGENT][NEUTRAL] That's what
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] But uh
[AGENT][NEUTRAL] Uh
[AGENT][NEUTRAL] Don't start.
[CUSTOMER][NEUTRAL] So Starian and relas preventivas last name PSS.
[AGENT][NEUTRAL] See
[AGENT][NEUTRAL] That's yes in Pesa acion prevent.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Elalimpiaa donsta prophylaxis.
[CUSTOMER][NEUTRAL] See
[AGENT][NEUTRAL] I guess the frequencies unca misses.
[CUSTOMER][NEUTRAL] Unnaga's missus.
[CUSTOMER][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] FMX by wings.
[AGENT][NEUTRAL] [PII].
[AGENT][NEUTRAL] Is who uh
[CUSTOMER][NEUTRAL] It
[CUSTOMER][NEUTRAL] er those rodo de cuatro.
[AGENT][NEUTRAL] When we don't.
[AGENT][NEUTRAL] Dossi de cuatro.
[AGENT][NEUTRAL] Is that prevents.
[AGENT][NEUTRAL] I la frequentia is one of byguins.
[AGENT][NEUTRAL] Do do do do cuatro.
[AGENT][NEUTRAL] It's uh.
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] I just send those by Wings.
[AGENT][NEUTRAL] Mhm. Yes yes, [PII] dodos do do cuatro minidoki.
[CUSTOMER][NEUTRAL] The
[AGENT][NEUTRAL] The de la frequency is one.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] So those DSC don't see the cuatro.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Oh dose.
[AGENT][NEUTRAL] Those years.
[CUSTOMER][NEUTRAL] No, those you.
[CUSTOMER][NEUTRAL] With the FMX.
[AGENT][NEUTRAL] F for Max also FOX.
[AGENT][NEUTRAL] It is a uh.
[AGENT][NEUTRAL] Jayleix.
[AGENT][NEUTRAL] Cao Diaz.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK, Ravies Ilimpiaascase messes by wings, um, una cadadose messes FMX calainco.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mhm.
[AGENT][POSITIVE] Correct, sir.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK, yeah, [PII] and [PII].
[CUSTOMER][NEUTRAL] The fillings?
[AGENT][POSITIVE] Yes yes.
[CUSTOMER][NEUTRAL] Ok, is just gonna a quanta but
[AGENT][NEUTRAL] CSS Barati.
[CUSTOMER][NEUTRAL] OK
[AGENT][NEUTRAL] Uh,
[AGENT][NEUTRAL] Can I go on go on.
[CUSTOMER][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] Letting go.
[AGENT][NEUTRAL] Mino cuenta Minosincuenta.
[AGENT][NEUTRAL] No.
[CUSTOMER][NEUTRAL] Tingo beitres no ventauno.
[AGENT][NEUTRAL] But I know that you know.
[AGENT][NEUTRAL] SSto intro intro bicyclo restoro el.
[AGENT][NEUTRAL] Over there
[AGENT][NEUTRAL] On the Africans here.
[AGENT][NEUTRAL] Uh, for the no it's no it's not, not, you know, for the request yeah it's so er.
[AGENT][NEUTRAL] Elogentacio de loquelapolia el basi correspolimoire.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK, it's studying.
[CUSTOMER][NEUTRAL] OK, um, include Flouroel doseserrose.
[AGENT][NEUTRAL] Are you go to permit meos says.
[AGENT][NEGATIVE] Tingle lamented.
[AGENT][NEUTRAL] Do rescuer.
[CUSTOMER][NEUTRAL] Mm
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] Heroin.
[CUSTOMER][NEUTRAL] [PII]
[AGENT][NEUTRAL] This is.
[CUSTOMER][NEUTRAL] This is
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] [PII] OK, but the visael main sincuenta.
[AGENT][NEUTRAL] Into sincuenta.
[AGENT][NEUTRAL] Mm
[AGENT][NEUTRAL] Masa.
[AGENT][NEGATIVE] No, it's a no.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Ok, ta bueno entosis cro queso seria todo mucho gracias.
[AGENT][NEUTRAL] You.
[CUSTOMER][NEUTRAL] Hello
[CUSTOMER][POSITIVE] Thank you bye bye.