AccountId: 011433970860
ContactId: 7df4142c-572c-4d54-958d-1241cbcc36d6
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 1195979 ms
Total Talk Time (AGENT): 385344 ms
Total Talk Time (CUSTOMER): 274427 ms
Interruptions: 1
Overall Sentiment: AGENT=0.2, CUSTOMER=-0.4
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/27/7df4142c-572c-4d54-958d-1241cbcc36d6_20250327T14:38_UTC.wav
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[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] They gonna.
[AGENT][NEUTRAL] We can.
[CUSTOMER][NEUTRAL] The [PII].
[AGENT][NEUTRAL] No
[AGENT][NEUTRAL] One of the boy.
[CUSTOMER][NEUTRAL] Hey [PII] every cano as I don't claim thecheque was prolongdo the que queso.
[AGENT][NEUTRAL] OK, it's just me.
[CUSTOMER][NEUTRAL] They show though.
[CUSTOMER][NEUTRAL] Noventa say say Cincore.
[AGENT][NEUTRAL] P.
[AGENT][NEUTRAL] OK, so [PII] work confirmmaro e o telephone.
[CUSTOMER][NEUTRAL] Um, oh, malso beeogene.
[CUSTOMER][NEUTRAL] Oh your dresses.
[AGENT][NEUTRAL] Yeah, so there is.
[CUSTOMER][NEUTRAL] Uh.
[CUSTOMER][NEUTRAL] Onceochos in conticuadro to place.
[CUSTOMER][NEUTRAL] [PII] retracing record.
[AGENT][NEUTRAL] This justific car perelamo er dearest momento.
[CUSTOMER][NEUTRAL] Uh sorry.
[AGENT][NEUTRAL] OK, then I'm gonna.
[CUSTOMER][NEUTRAL] They come.
[AGENT][NEUTRAL] OK, [PII] are going to the stacartaerque number of the claim claim number is sim pue a number.
[CUSTOMER][NEUTRAL] Uh, what I.
[CUSTOMER][NEUTRAL] No, so I they like a, you know, I say lay on uh the cuatro vise.
[CUSTOMER][NEUTRAL] Uh you get a check number.
[AGENT][NEUTRAL] Call us and check number.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] What are we doing so on though?
[AGENT][NEUTRAL] Care.
[AGENT][NEUTRAL] Do, OK.
[AGENT][NEUTRAL] number.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] And the front door is to check it.
[AGENT][NEGATIVE] go down.
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] Uh
[CUSTOMER][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] The
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK.
[AGENT][NEGATIVE] In effecto is celeo pago hostte demincientos encuenta indola convite and taselcheque de se resin.
[AGENT][NEUTRAL] It's porques and biola demos and insistma.
[AGENT][NEUTRAL] Leo era a
[AGENT][NEUTRAL] Case
[CUSTOMER][NEUTRAL] [PII]
[AGENT][NEUTRAL] Quatro is [PII].
[CUSTOMER][NEUTRAL] Uh those are
[AGENT][NEUTRAL] Alban trace apartamentos.
[CUSTOMER][NEUTRAL] Yeah, it's a be.
[CUSTOMER][NEUTRAL] I was the one place and
[AGENT][NEUTRAL] Pardon?
[CUSTOMER][NEUTRAL] See, no, no, no, zombia.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Uh
[AGENT][NEUTRAL] Permit and um.
[AGENT][NEUTRAL] But I was.
[CUSTOMER][POSITIVE] That's right.
[CUSTOMER][NEUTRAL] So they take it so when we are.
[CUSTOMER][NEUTRAL] And the in.
[AGENT][POSITIVE] Correct.
[CUSTOMER][POSITIVE] Oh wow.
[AGENT][NEUTRAL] OK permita de la Nina uh jaresa was gonna put the madiform and respect.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEGATIVE] You are on hold.
[CUSTOMER][NEGATIVE] You are on hold.
[AGENT][NEUTRAL] So [PII].
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] La directionalla esta Cartas es es direction act.
[CUSTOMER][NEUTRAL] See, it sound like we are.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] And the cars argolos check and no residio.
[CUSTOMER][NEUTRAL] Uh
[CUSTOMER][NEUTRAL] you know with a lamas, I mean.
[AGENT][NEUTRAL] My preunta senor erupted resciolla carta ala direction quelemen roe.
[AGENT][NEUTRAL] Orlatas as.
[CUSTOMER][NEUTRAL] Uh, what I
[CUSTOMER][NEUTRAL] You una and and lacion.
[CUSTOMER][NEUTRAL] Pero no no la.
[AGENT][NEUTRAL] I should be.
[AGENT][NEUTRAL] La.
[CUSTOMER][NEUTRAL] And I also say
[CUSTOMER][NEUTRAL] Like a to say what out the bone.
[CUSTOMER][NEUTRAL] The know because so so you go in I don't know but you get away they go da da da I can.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] The pitolata osciola residio alcase cuatros yes or la rescio.
[CUSTOMER][NEUTRAL] Una una una like a cuatro.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] my way.
[CUSTOMER][NEUTRAL] Uh, on [PII].
[CUSTOMER][NEUTRAL] To our place.
[CUSTOMER][NEUTRAL] You.
[CUSTOMER][NEUTRAL] [PII]
[AGENT][NEUTRAL] To gar.
[CUSTOMER][NEUTRAL] [PII]
[CUSTOMER][NEUTRAL] Place pay LA uh place I mean pay LA uh say a.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] That's how it is in [PII]. You're watching you.
[AGENT][NEUTRAL] OK, um,
[AGENT][NEUTRAL] par ta ment [PII]
[CUSTOMER][NEUTRAL] No, that's when I got there.
[AGENT][NEUTRAL] So you see in the last year [PII].
[CUSTOMER][NEUTRAL] [PII] re [PII] [PII] reinco.
[AGENT][NEUTRAL] [PII]?
[CUSTOMER][NEUTRAL] And
[CUSTOMER][NEUTRAL] [PII] [PII] [PII].
[CUSTOMER][NEUTRAL] SI code like what.
[AGENT][NEUTRAL] But.
[CUSTOMER][NEUTRAL] Come on.
[AGENT][NEUTRAL] But.
[CUSTOMER][NEUTRAL] Uh, hey.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] K [PII]
[CUSTOMER][NEUTRAL] O [PII] [PII] give some to.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] [PII]
[CUSTOMER][NEUTRAL] Hey
[CUSTOMER][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] [PII]
[CUSTOMER][NEUTRAL] S [PII] give some.
[AGENT][NEUTRAL] OK.
[AGENT][POSITIVE] Perfect. It's [PII].
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] Mm.
[AGENT][NEUTRAL] [PII]
[AGENT][NEUTRAL] S [PII]
[CUSTOMER][NEGATIVE] No, very, very, very boo.
[CUSTOMER][NEUTRAL] It's a [PII].
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Oh very very.
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] Hey [PII].
[CUSTOMER][NEUTRAL] By the S the [PII] [PII] [PII] [PII] [PII]
[AGENT][NEUTRAL] OK, perfect. [PII] [PII] [PII].
[CUSTOMER][NEUTRAL] Tress reinco dress quadro.
[AGENT][POSITIVE] OK, perfect.
[AGENT][NEUTRAL] [PII].
[AGENT][NEUTRAL] In [PII] rere [PII] correct.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] The dos Cartas.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] No, una una la lace.
[AGENT][NEUTRAL] 00 no.
[AGENT][NEUTRAL] OK.
[AGENT][POSITIVE] Perfecto, uh, esta was cando my uniform and respecto permit me so much.
[CUSTOMER][NEGATIVE] You are on hold.
[CUSTOMER][NEGATIVE] You are on hold.
[AGENT][NEGATIVE] Oh come on.
[CUSTOMER][NEGATIVE] You are on hold.
[AGENT][NEUTRAL] So [PII] supervisor and stallment to sta and reunion I no when uh bring down my my information in respect to commoamosa uh processor is the check Siguta er telenoela or a specific like or belay on a major information of respect.
[CUSTOMER][NEUTRAL] So
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Ocho.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Silos.
[CUSTOMER][NEUTRAL] Coque momentola manana.
[AGENT][NEUTRAL] OK, Ochorese siete te serotecerrodos.
[CUSTOMER][NEUTRAL] So
[AGENT][POSITIVE] Perfectoue de la socho.
[CUSTOMER][NEUTRAL] Say, he well no poquepoque uh get the temposa cosa de la poliolo no this apoque for the cheque or poke and biano OK.
[AGENT][NEUTRAL] But
[CUSTOMER][NEUTRAL] Aquero.
[CUSTOMER][NEUTRAL] On the alley.
[AGENT][NEUTRAL] One of the the documentoqueva they say let me me.
[AGENT][NEUTRAL] OK, um, primeramentesgradeciendole el custodo parte de la Copanestadosegurado connosotros queer aguaddooncabus administrati was los cues is no revision the baron lamosuyos los cues er encontroqueuda and er cerpagados.
[AGENT][NEUTRAL] Preo esque cele celepagoaparte cele celegrego uninterealpago queso poo quiste rescia el monto total er quelemene de los ermcientosso.
[AGENT][NEUTRAL] Also on the butter.
[AGENT][NEUTRAL] It's a sino cones you said uh recite checks embargo it checks and bio alamos and a momento controso vibe icocheque des desosecosino secure er sepasa um.
[CUSTOMER][NEUTRAL] Bye bye.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Uh, um,
[AGENT][NEUTRAL] And they had uh
[AGENT][NEUTRAL] Giannosvigente polosi and to reoculas cartasando delo liars informacion parapo a noe emitcheki invierno.
[CUSTOMER][NEUTRAL] Sure. Sure.
[CUSTOMER][NEUTRAL] OK, OK.
[CUSTOMER][NEUTRAL] Oh yeah one now.
[AGENT][NEUTRAL] OK, perfect. It's de la socho la manana and Ocho dressesiete sero set errodosingoreionque el scientocho sta cuatro er throwro place.
[CUSTOMER][NEUTRAL] Oh what.
[AGENT][NEUTRAL] In [PII].
[CUSTOMER][NEUTRAL] Sorry.
[AGENT][POSITIVE] Perfect.
[AGENT][NEUTRAL] Mana pasar leer supervision and to san saner in una and in the moments.
[AGENT][NEUTRAL] Mr. Petticianicommodigobolaos but uh establish circuesel meto podemos uh.
[AGENT][NEUTRAL] No, I mean the kilo.
[CUSTOMER][NEUTRAL] OK. OK.
[AGENT][NEUTRAL] The formal bring the information.
[CUSTOMER][NEUTRAL] OK, what you have.
[CUSTOMER][NEUTRAL] OK. OK.
[AGENT][NEUTRAL] I'll go the other way.
[CUSTOMER][NEUTRAL] No, don't say the other way.
[AGENT][NEUTRAL] So they gonna send it to you.
[CUSTOMER][NEUTRAL] That one with it all.