AccountId: 011433970860
ContactId: 7dde5946-beec-4ebf-8efa-1c0b688bc8dd
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 4599 ms
Total Talk Time (AGENT): 3220 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/13/7dde5946-beec-4ebf-8efa-1c0b688bc8dd_20250613T13:20_UTC.wav
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[AGENT][POSITIVE] Good morning. Thank you for calling APL. My name is [PII]. How may I help you?