AccountId: 011433970860
ContactId: 7da6b119-bbca-4f3b-aa59-33bf40b486ee
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 9270 ms
Total Talk Time (AGENT): 480 ms
Total Talk Time (CUSTOMER): 1662 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/27/7da6b119-bbca-4f3b-aa59-33bf40b486ee_20250327T19:42_UTC.wav
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[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Hello.
[AGENT][NEUTRAL] OK.