AccountId: 011433970860
ContactId: 7d969fcf-cf35-4b67-bba5-81897884d5a2
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 45459 ms
Total Talk Time (AGENT): 17207 ms
Total Talk Time (CUSTOMER): 29518 ms
Interruptions: 1
Overall Sentiment: AGENT=3.3, CUSTOMER=2
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/28/7d969fcf-cf35-4b67-bba5-81897884d5a2_20250528T16:52_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How may I help you?
[CUSTOMER][NEUTRAL] Hi [PII], this is [PII] over on the care team. How are you?
[AGENT][POSITIVE] I'm good [PII] how are you doing?
[CUSTOMER][NEUTRAL] Doing all right thank you so I've got a group admin on the line um and she was concerned that she's not received any invoices since April uh but I do see that it's currently in renewal she asked if there was any way we could email her that information just stating that it is in renewal. Is that something we can do?
[AGENT][NEUTRAL] That, that would be provocer resources.
[CUSTOMER][POSITIVE] It would be broker resources, OK, alright, I appreciate it thank you.
[AGENT][POSITIVE] I know. Yes, ma'am. Yes, ma'am. No problem, G. You're welcome. Have a good day, OK?
[CUSTOMER][NEUTRAL] Hi
[AGENT][POSITIVE] All right, bye bye. Thanks, bye bye.
[CUSTOMER][POSITIVE] You too. Thanks. Bye-bye.