AccountId: 011433970860
ContactId: 7d4c46b9-0a4c-43c7-8a01-4d50d4cc6848
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 191360 ms
Total Talk Time (AGENT): 57740 ms
Total Talk Time (CUSTOMER): 74727 ms
Interruptions: 0
Overall Sentiment: AGENT=0.3, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/10/7d4c46b9-0a4c-43c7-8a01-4d50d4cc6848_20250610T16:35_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling ATL. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Hi [PII], this is [PII]. I am trying to file um for my short term and I just had a couple questions about some of the paperwork.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Sure, um, are you talking about the claim form that you have to fill out?
[CUSTOMER][NEUTRAL] Yes, yes.
[AGENT][NEUTRAL] Sure, OK, yeah, I can go ahead and get that pulled up. We can take a look at that. I'm sorry, go ahead.
[CUSTOMER][NEUTRAL] I'm
[CUSTOMER][NEUTRAL] Um,
[CUSTOMER][NEUTRAL] This is on page 8 of the disabilities claim form.
[AGENT][NEUTRAL] OK, one moment.
[AGENT][NEUTRAL] Bear with me. Let me get that pulled up real quick.
[AGENT][NEUTRAL] Page 8, I believe that's the last page, right?
[CUSTOMER][NEUTRAL] Uh, I think so, yes.
[AGENT][NEUTRAL] OK, um, the policyholder's statement?
[CUSTOMER][NEUTRAL] It's talking about.
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Is it OK, so the date last work, like is this all gonna be sold up by me or is it gonna be sold up by the employer?
[AGENT][NEUTRAL] No, OK, so the policy holder is you, um, so are you, um, this policy, it's through you, correct?
[CUSTOMER][NEUTRAL] Yes, but it's, it's at work. It's, yeah.
[AGENT][NEUTRAL] But through your employer? OK.
[AGENT][NEUTRAL] That's fine yeah so as long as so you are considered the policy holder so that's gonna be for you to fill out.
[CUSTOMER][NEUTRAL] OK. Um,
[CUSTOMER][NEUTRAL] The begin date, the end date, like.
[CUSTOMER][NEUTRAL] The salary.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Is this for like this year or is this for?
[AGENT][NEUTRAL] Yeah, um, so over the 12 months, yes.
[CUSTOMER][NEUTRAL] Oh, over the 12 month period, OK.
[CUSTOMER][NEUTRAL] Our premium uh blah blah blah, pre-taxed or can you tell me if my is pre-tax or post?
[AGENT][POSITIVE] You for the um premium.
[CUSTOMER][NEUTRAL] Yeah, like I'm not really sure if, can y'all see that on y'all's end?
[AGENT][NEUTRAL] Um, I'm, I'm not really quite sure either, but I can definitely take a look. Um, we can go ahead and get that pulled up. Oh, I'm sorry. I, I keep interrupting. I apologize. Go on.
[CUSTOMER][NEUTRAL] The other
[CUSTOMER][NEUTRAL] And
[CUSTOMER][NEUTRAL] Um, and then the other question I had is, there was another question of how much tax to be taken out, um, like whenever I'm doing my taxes at work, like I do single and none, like can you put that as an option or do you have to give like a numerical amount?
[CUSTOMER][NEUTRAL] Huh?
[CUSTOMER][NEUTRAL] Uh.