AccountId: 011433970860
ContactId: 7d4134cc-4140-4bd9-bb6e-8354b9bb44c0
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 357450 ms
Total Talk Time (AGENT): 174576 ms
Total Talk Time (CUSTOMER): 143508 ms
Interruptions: 1
Overall Sentiment: AGENT=0.9, CUSTOMER=-0.4
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/28/7d4134cc-4140-4bd9-bb6e-8354b9bb44c0_20250328T15:08_UTC.wav
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[AGENT][NEUTRAL] the.
[CUSTOMER][NEUTRAL] Hello?
[AGENT][NEUTRAL] We.
[CUSTOMER][NEUTRAL] See a la Carlo Pereza pala and so can the it the people seur.
[AGENT][NEUTRAL] And
[AGENT][NEUTRAL] Mhm
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Yeah, I yeah I don't claim, uh, I wanna pick up on the beneficial, but, uh, but you don't claim a I you want what that was.
[AGENT][NEUTRAL] See.
[CUSTOMER][NEUTRAL] When Lai.
[CUSTOMER][NEUTRAL] No.
[CUSTOMER][NEGATIVE] Mmquiente errodo ventretidos vent.
[CUSTOMER][NEUTRAL] M A L
[AGENT][NEUTRAL] P.
[AGENT][POSITIVE] Perfect, [PII].
[CUSTOMER][NEUTRAL] Eero, uh, enerrosier is in the scient to the gus is a like a 3.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] The uh.
[AGENT][NEUTRAL] The performing that direction.
[CUSTOMER][NEUTRAL] Uh, scientente guest Cato larere [PII] reread.
[AGENT][NEUTRAL] Mute.
[CUSTOMER][NEUTRAL] Telephone cinco cinco ngu rocinco.
[AGENT][NEUTRAL] So
[AGENT][NEUTRAL] Mucha gracio Pipele uh una beneficirea [PII] in algulado de la carta quioso bay algu claim number is sim pue port.
[CUSTOMER][NEUTRAL] They have already claim number traininco setting oguara.
[AGENT][NEUTRAL] Mhm.
[AGENT][POSITIVE] Which is a gracious respect as the.
[AGENT][NEUTRAL] OK.
[AGENT][NEGATIVE] Here uh visit medico and a fea de el cuatro Ferrero it doesn't want me to think.
[CUSTOMER][NEUTRAL] And and.
[AGENT][POSITIVE] Perfect.
[CUSTOMER][NEUTRAL] for for for the end.
[AGENT][POSITIVE] Uh, so secure clamo para paraa feature.
[CUSTOMER][NEUTRAL] No.
[AGENT][NEUTRAL] The una unit.
[AGENT][NEUTRAL] Uh, I nelamo the video who said the la polia apart del primeros.
[AGENT][NEUTRAL] Just.
[CUSTOMER][NEGATIVE] All right, don't worry. This was yes I was and uh and and I ain't like a thing.
[AGENT][NEUTRAL] Correct, to see loquezoto eno Perez nomos form the saber is steal medices and doses I use loqueas and esque nombia imajinoque use and and.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] And so and so.
[CUSTOMER][NEGATIVE] you know uh so no.
[AGENT][NEUTRAL] OK.
[AGENT][POSITIVE] Correct
[AGENT][NEUTRAL] Correct, and to say you're not.
[CUSTOMER][NEUTRAL] Well, no, no, I just say now I respect, you know.
[AGENT][NEGATIVE] No, no, solamentelele cartos temperajareclamoiment porquelia no.
[CUSTOMER][NEUTRAL] OK
[CUSTOMER][NEUTRAL] Alright.
[CUSTOMER][POSITIVE] A pre yeah but did the edicio puetegra so amiciente.
[CUSTOMER][NEGATIVE] But I ain't wanna go buy in.
[AGENT][NEUTRAL] Amennos kid la compania travaja sigindo la polia.
[AGENT][NEUTRAL] Yeah, yeah.
[CUSTOMER][NEUTRAL] We know about apar apar the a la.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] See.
[CUSTOMER][NEUTRAL] I was transportation of America.
[AGENT][POSITIVE] Correct, la la la la polia leo fresen.
[AGENT][NEUTRAL] Uh, el serviio de la police to say yotecon the section of tea or um.
[CUSTOMER][NEUTRAL] This is
[AGENT][NEUTRAL] Oya ya and queso dria la gas argos and nosiglia meta moque nos posi.
[AGENT][NEUTRAL] Plain.
[CUSTOMER][POSITIVE] And I will say in in in in like a buy in.
[AGENT][POSITIVE] Mhm. Correct.
[CUSTOMER][NEUTRAL] Hi
[CUSTOMER][NEUTRAL] OK, Clare Nova but he in the 19 now.
[AGENT][POSITIVE] Thank you.
[CUSTOMER][NEUTRAL] transportation America I M.
[AGENT][NEUTRAL] No, but you know um.
[CUSTOMER][NEGATIVE] Not at all.
[AGENT][NEUTRAL] No, I don't know.
[CUSTOMER][NEUTRAL] Bye.
[CUSTOMER][NEUTRAL] Why don't don't say.
[AGENT][NEUTRAL] You want.
[CUSTOMER][NEUTRAL] That
[CUSTOMER][NEUTRAL] Bye.