AccountId: 011433970860
ContactId: 7d356738-ce62-4a14-acfb-2eaa1f7aec03
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 26260 ms
Total Talk Time (AGENT): 9839 ms
Total Talk Time (CUSTOMER): 10198 ms
Interruptions: 0
Overall Sentiment: AGENT=1.3, CUSTOMER=-1.7
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/27/7d356738-ce62-4a14-acfb-2eaa1f7aec03_20250527T15:20_UTC.wav
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[AGENT][POSITIVE] Good morning. Thank you for calling APL. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Hey, I'm not sure. Can you hear me OK? My phone's having problems.
[AGENT][NEUTRAL] I can't at the moment.
[CUSTOMER][NEUTRAL] Hello?
[AGENT][NEUTRAL] Hello.
[CUSTOMER][NEGATIVE] I'm gonna have to try to call yeah I'm gonna have to try to call my cell. This isn't working.
[AGENT][NEUTRAL] Did you say that you were going to call back?