AccountId: 011433970860
ContactId: 7d07cf2b-1e16-4d91-ab1d-28b007f8876d
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 26489 ms
Total Talk Time (AGENT): 0 ms
Total Talk Time (CUSTOMER): 10458 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/17/7d07cf2b-1e16-4d91-ab1d-28b007f8876d_20250417T17:01_UTC.wav
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[CUSTOMER][NEUTRAL] I I I.
[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] What
[CUSTOMER][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] at the moment.