AccountId: 011433970860
ContactId: 7ca5d304-1ee3-4988-b3a6-8dd3840d3939
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 155889 ms
Total Talk Time (AGENT): 51190 ms
Total Talk Time (CUSTOMER): 67419 ms
Interruptions: 1
Overall Sentiment: AGENT=0.3, CUSTOMER=0.3
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/23/7ca5d304-1ee3-4988-b3a6-8dd3840d3939_20250123T13:26_UTC.wav
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[AGENT][NEUTRAL] With the.
[CUSTOMER][NEUTRAL] Freia Leamore natural embraces ina el seguro de un uh passe.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Cross cincos errocho quattro.
[AGENT][NEUTRAL] Which is in is Nobres.
[CUSTOMER][NEUTRAL] Send it.
[AGENT][NEUTRAL] [PII]
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEGATIVE] Sending a performing there are no telephone.
[CUSTOMER][NEUTRAL] What you say quattro yet uno say doesn know not.
[AGENT][NEUTRAL] It is on a linear er extension.
[CUSTOMER][NEUTRAL] That.
[AGENT][NEUTRAL] Which is gracias for a verific card number complete de la felaura.
[CUSTOMER][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] La femiento de to this mil novecioso chea you know.
[AGENT][NEUTRAL] Which is a for confirmation.
[AGENT][POSITIVE] Doce gusto delos.
[CUSTOMER][NEUTRAL] Is that parental.
[AGENT][POSITIVE] Yes yes.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] CC Aita. OK, Mercia Nombre.
[AGENT][NEUTRAL] Oh
[AGENT][NEUTRAL] My number is O Oosis.
[CUSTOMER][NEUTRAL] OK, OK, OK, um, [PII] the part de cuano the esta Ativa.
[AGENT][NEGATIVE] Del dosa de Acosto desa de gosto de dosminticuatro.
[CUSTOMER][POSITIVE] Just talk for the next couple of days, no small pieces like rice and brown beans.
[CUSTOMER][NEUTRAL] You have.
[CUSTOMER][NEUTRAL] You, if you have any problems.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Which has gracias croquetal informaciaquenases it.
[AGENT][NEUTRAL] OK, now.
[CUSTOMER][NEUTRAL] Right
[CUSTOMER][NEUTRAL] OK, that's.