AccountId: 011433970860
ContactId: 7c4d748d-6b99-43b8-82f6-3ff1974f124a
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 1064660 ms
Total Talk Time (AGENT): 446079 ms
Total Talk Time (CUSTOMER): 272685 ms
Interruptions: 4
Overall Sentiment: AGENT=0.5, CUSTOMER=0.1
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/24/7c4d748d-6b99-43b8-82f6-3ff1974f124a_20250624T17:37_UTC.wav
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[AGENT][POSITIVE] We're gonna start this gusto.
[CUSTOMER][NEUTRAL] Espana global products Alliance um just like party er paralatura detro segurocomo no no me no no user was found with the information that was entered.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Um, no, no, no Aomora.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] And
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] A.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] [PII].
[AGENT][NEUTRAL] on the.
[AGENT][NEUTRAL] Mere lapan is Maria.
[CUSTOMER][NEUTRAL] Global Products Alliance Incorporate.
[AGENT][POSITIVE] Mucho gracias.
[CUSTOMER][NEUTRAL] See.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Later losses.
[AGENT][NEUTRAL] Laingreaa is different.
[AGENT][NEUTRAL] It's too significant stars and the rear cuenta now unicadisa um condure la cuenta jaovatener unumbreioterormentesino uncorre electronicoreo in the castle cor electronico conel cula cuenta for crea anterior.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Correct, just group or zip code el el telephone or city y email.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Er error error you know they have and don't say no say.
[AGENT][NEUTRAL] Yeah yeah.
[CUSTOMER][NEUTRAL] Calero.
[AGENT][NEUTRAL] OK, when those deta is selection and a selection a group of that sevanexe but the to ski solamente hero to the group il corre electronico and uh registradola sores no necessars you said with the notar asterisco and solamente soos it's sequelos querelmente estamos er necessitan do qua qua quattro.
[CUSTOMER][NEUTRAL] Cro mhm.
[AGENT][NEUTRAL] Eel Correo el registades.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Pero.
[CUSTOMER][NEGATIVE] Meal error no user was found with information that was entered.
[AGENT][NEUTRAL] But.
[CUSTOMER][NEUTRAL] Oraongo
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] I say yeah.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] Pardon [PII].
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] [PII]
[CUSTOMER][NEUTRAL] [PII]
[CUSTOMER][NEGATIVE] And now [PII].
[CUSTOMER][NEUTRAL] Yeah
[AGENT][NEUTRAL] [PII], OK.
[CUSTOMER][NEUTRAL] Yes.
[AGENT][NEUTRAL] OK. [PII] [PII].
[CUSTOMER][NEUTRAL] OSA, the [PII].
[AGENT][NEUTRAL] Oh, OK. Bye.
[AGENT][NEUTRAL] You say [PII].
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] See.
[AGENT][POSITIVE] OK, perfect. I was uh uh analyst.
[AGENT][NEUTRAL] Do you
[AGENT][NEUTRAL] To be
[AGENT][NEUTRAL] You
[AGENT][NEUTRAL] [PII].
[AGENT][NEUTRAL] [PII].
[AGENT][NEUTRAL] Uh, I missed but uh sals in the [PII].
[AGENT][NEUTRAL] E.
[CUSTOMER][NEUTRAL] I can start up on them.
[CUSTOMER][NEUTRAL] Intrato take on Chrome Lego boy on Internet Explorer in in uh
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] is a
[AGENT][NEUTRAL] Boys mental correole and undio de verification verification.
[AGENT][NEUTRAL] I intenomenting resalo.
[AGENT][NEUTRAL] Mo, um and it lists.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] Hey comminos.
[CUSTOMER][NEGATIVE] I see no los [PII] and no user was found.
[AGENT][NEUTRAL] Hm
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Yeah, solicit verification.
[AGENT][NEUTRAL] The segundos.
[CUSTOMER][NEUTRAL] The cuandopocoo me que quela puenta noseo.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][POSITIVE] I made you go out.
[AGENT][NEUTRAL] Well that's just I'm all over.
[CUSTOMER][NEUTRAL] See, I said no enticing see no icinco tent reo.
[AGENT][NEUTRAL] Bree call.
[AGENT][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] Per.
[AGENT][NEUTRAL] I must go.
[AGENT][POSITIVE] Perfect.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mm.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] [PII].
[AGENT][NEUTRAL] Um
[AGENT][NEUTRAL] Per novo in embargolia de la uente.
[AGENT][NEUTRAL] Who said solamente deer reserbaaiola pantaya a login.
[AGENT][NEUTRAL] Utiel electronico querio analyst arova GPA [PII].
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] I illa contra queotilienest momentola cuenta summer beintein Cinco arova.
[AGENT][NEUTRAL] La palabra summermoelano er la es Mauscua.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] S A M M A.
[CUSTOMER][POSITIVE] I like him like
[AGENT][NEUTRAL] Is it correct?
[AGENT][NEUTRAL] S O M M A Cinco aroa S.
[AGENT][NEUTRAL] The contrasting or.
[CUSTOMER][NEUTRAL] See.
[AGENT][POSITIVE] Perfect. A step er configuraro cambila contra.
[AGENT][NEUTRAL] Camila Contrassena.
[AGENT][NEUTRAL] Leva leva bono leva solicit can que novamente er lebanono de seposo.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][POSITIVE] Yeah, you step up with that or can be.
[CUSTOMER][NEUTRAL] See how that makes more.
[CUSTOMER][NEUTRAL] one moment give me.
[AGENT][NEUTRAL] I
[AGENT][NEUTRAL] Test eramente.
[CUSTOMER][NEUTRAL] See, so the mesaque from the a solo.
[CUSTOMER][NEUTRAL] You know.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Well now that is something
[CUSTOMER][NEUTRAL] Yeah OK, yes, yes, the single dashboard.
[AGENT][NEUTRAL] OK.
[AGENT][POSITIVE] Perfect. Logo actually Salla contradalaosandu summer being in Coroa.
[CUSTOMER][NEUTRAL] It's not, yeah, yeah, yeah.
[AGENT][NEUTRAL] But er no pero aurasi Jose yet inexes cuenta lacuenta tareamente e when Jose puerta er er a toque uh necessit.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] I'll go.
[CUSTOMER][NEUTRAL] OK, see.
[CUSTOMER][NEUTRAL] No no salecommoel dashboard peroale health in nomesalena masacomo and blanco.
[CUSTOMER][NEUTRAL] Moor. I wanna make it sando estan monandocommoque on that please try again later and and normal.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] But the cirque somos correo uh the departmentmento the IT the jannasque alseravieniertas cuentas queerindo experimenta no certos difficult respect to when less from moqueque is just a que ousted no permit.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] But it's first.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Papa.
[CUSTOMER][NEUTRAL] It's a month.
[AGENT][NEUTRAL] Um,
[AGENT][NEUTRAL] Nicola factura is acuento.
[CUSTOMER][NEUTRAL] Uh [PII] el monto la facturare noventa cincoremonto mil dociento tao.
[AGENT][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] Sere Noventaola facttua.
[CUSTOMER][POSITIVE] A no stress momentainize stress.
[AGENT][NEUTRAL] I res eel monteramil quinientos.
[CUSTOMER][NEUTRAL] No, mildo ento cuatrogena.
[AGENT][NEUTRAL] Minotao.
[AGENT][MIXED] OK, but there's a and not work so it is a is aura.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Amensteal system consequenta.
[AGENT][NEUTRAL] Uh, pero parade in Birming the verification.
[CUSTOMER][NEUTRAL] Hm
[CUSTOMER][NEUTRAL] I think he.
[AGENT][POSITIVE] Perfect.
[AGENT][NEUTRAL] Yeah so if you can for 1.
[CUSTOMER][NEUTRAL] I
[CUSTOMER][NEUTRAL] And the.
[AGENT][NEUTRAL] I got soit and also and this.
[CUSTOMER][NEUTRAL] OK, uh.
[AGENT][NEUTRAL] Sitimo.
[CUSTOMER][NEUTRAL] 96 030.
[CUSTOMER][NEUTRAL] See.
[AGENT][NEUTRAL] 2303.
[AGENT][POSITIVE] Also verific melo corboro perfect.
[CUSTOMER][NEUTRAL] 6
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Welcome to the online center. Anxious products, OK.
[AGENT][NEUTRAL] OK, so my tutorial de les teloque pueva.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] I must say.
[AGENT][NEUTRAL] Invoicing.
[AGENT][NEUTRAL] OK, Aimmedilosigente this que devido, uh, prosemento deterrimento la vilida de des car car so so invoice nosta este momento.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] But uh assisten for Mandarun Corredo uh billing and departmental billing care team at rova [PII] keep over los invoices the Junio is the Julio los coales memoa to tell the milo sciento string the cuatro cono tao.
[AGENT][NEUTRAL] El Juniosa stress noventa cincose stressescorreo I mean Julio que el say stress novenue sero nonue.
[CUSTOMER][NEUTRAL] OK, and does it.
[CUSTOMER][NEUTRAL] Mhm, see.
[AGENT][NEUTRAL] I don't say stress, no stress. They don't know.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] It doesn't see Sierraqui and I estanos do conel miss momentto mildosintotecuta you know.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][POSITIVE] OK, mucha graci.
[AGENT][NEUTRAL] Then.
[CUSTOMER][NEUTRAL] No, but.
[AGENT][POSITIVE] Perfecto record the cambila contra noon.
[CUSTOMER][NEUTRAL] OK.
[AGENT][POSITIVE] Perfect.
[CUSTOMER][NEUTRAL] Anyway.