AccountId: 011433970860
ContactId: 7c34015e-9ee0-487b-adaf-bfd5eeb30a49
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 37950 ms
Total Talk Time (AGENT): 21792 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=3.8, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/18/7c34015e-9ee0-487b-adaf-bfd5eeb30a49_20250318T13:58_UTC.wav
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[AGENT][POSITIVE] Good morning. Thank you for calling APL. This is [PII]. How may I assist you?
[AGENT][POSITIVE] Good morning. Thank you for calling APL. This is [PII]. How may I assist you?
[AGENT][POSITIVE] Hello, good morning. Thank you for calling APL. This is [PII]. How may I assist you?
[AGENT][NEUTRAL] No.
[AGENT][NEUTRAL] I'm sure you can hear me, but I cannot hear you. Please call us back at [PII]. No one in the line that's connecting the call.