AccountId: 011433970860
ContactId: 7bf58321-a4a6-4041-bab7-1bbb1e2bbaf1
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 17379 ms
Total Talk Time (AGENT): 0 ms
Total Talk Time (CUSTOMER): 2800 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/27/7bf58321-a4a6-4041-bab7-1bbb1e2bbaf1_20250127T17:33_UTC.wav
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[CUSTOMER][NEUTRAL] Yes. Yes, hello?
[CUSTOMER][NEUTRAL] Yes, hello?