AccountId: 011433970860
ContactId: 7be5114f-e1e7-4652-8560-cb9dcd38fecc
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 14140 ms
Total Talk Time (AGENT): 5070 ms
Total Talk Time (CUSTOMER): 10241 ms
Interruptions: 0
Overall Sentiment: AGENT=1, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/01/7be5114f-e1e7-4652-8560-cb9dcd38fecc_20250501T13:09_UTC.wav
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[AGENT][NEUTRAL] Morning, thanks for calling APL. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Hey, [PII], this is [PII] on the care team. I had a question in the chat, but it looks like somebody just answered. I was waiting for a while, but uh I think I got my answer. Thank you.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Oh.
[AGENT][POSITIVE] OK. You're welcome.
[CUSTOMER][NEUTRAL] Alright bye bye.
[AGENT][NEUTRAL] Bye