AccountId: 011433970860
ContactId: 7bd1e423-338d-4881-874b-c1ede977d427
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 30049 ms
Total Talk Time (AGENT): 2190 ms
Total Talk Time (CUSTOMER): 9879 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/21/7bd1e423-338d-4881-874b-c1ede977d427_20250521T20:36_UTC.wav
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[AGENT][NEUTRAL] ATL, my name is [PII]. How may I help you?
[CUSTOMER][NEUTRAL] Hi, good afternoon. Uh, this is [PII]. I'm calling in from Baptist Outpatient Services, calling in to check on benefits.
[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Hello?