AccountId: 011433970860
ContactId: 7bc7492a-c5ba-4181-8303-93dd8e9cd2ea
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 68699 ms
Total Talk Time (AGENT): 11218 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/19/7bc7492a-c5ba-4181-8303-93dd8e9cd2ea_20250619T15:02_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[AGENT][NEUTRAL] Hello.
[AGENT][NEUTRAL] Hello?
[AGENT][NEUTRAL] Hello.