AccountId: 011433970860
ContactId: 7bb55fc4-98b5-4fde-ae82-5a222a76aa00
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 8289 ms
Total Talk Time (AGENT): 3859 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/03/7bb55fc4-98b5-4fde-ae82-5a222a76aa00_20250403T13:18_UTC.wav
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[AGENT][NEUTRAL] Good morning. Thank you for calling APL. This is [PII]. How are you?