AccountId: 011433970860
ContactId: 7b90f34d-008a-4790-8c62-9b65f9cce97c
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 4929 ms
Total Talk Time (AGENT): 3679 ms
Total Talk Time (CUSTOMER): 2710 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/04/7b90f34d-008a-4790-8c62-9b65f9cce97c_20250604T14:04_UTC.wav
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[CUSTOMER][NEUTRAL] Work for my mom and a lot.
[AGENT][NEUTRAL] Thank you for calling. This is [PII]. How may I help you?
[CUSTOMER][NEUTRAL] I'm fine.