AccountId: 011433970860
ContactId: 7b90ba7f-e6bc-4b6b-bbb7-73e21174378b
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 700739 ms
Total Talk Time (AGENT): 228726 ms
Total Talk Time (CUSTOMER): 223093 ms
Interruptions: 2
Overall Sentiment: AGENT=0.2, CUSTOMER=-0.7
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/14/7b90ba7f-e6bc-4b6b-bbb7-73e21174378b_20250514T17:36_UTC.wav
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[AGENT][POSITIVE] We're gonna start this.
[CUSTOMER][NEUTRAL] Well I wannabe.
[AGENT][NEUTRAL] When.
[CUSTOMER][NEUTRAL] Mira er you mm.
[CUSTOMER][MIXED] Unrelamo he bueno puebro pero creos don't come me verso.
[AGENT][NEUTRAL] OK, [PII] performing no the police are gonna be sacs.
[CUSTOMER][NEUTRAL] Mhm
[CUSTOMER][NEUTRAL] It's to end the call latatatata this says uh same number Tea.
[CUSTOMER][NEUTRAL] Terrodossiete uattraueve Ochoue.
[CUSTOMER][NEUTRAL] Today, sir?
[AGENT][NEUTRAL] Yeah
[AGENT][NEUTRAL] From [PII] trova [PII].
[AGENT][NEUTRAL] [PII] o telefono as the person of the police.
[CUSTOMER][NEUTRAL] Um, sciento esocho de osa deerocho and they say.
[CUSTOMER][NEUTRAL] I is echo [PII] [PII].
[AGENT][NEUTRAL] in.
[CUSTOMER][NEUTRAL] The.
[AGENT][NEUTRAL] So tele noise.
[CUSTOMER][NEUTRAL] They
[CUSTOMER][NEGATIVE] The chose chore quadron.
[AGENT][NEUTRAL] electronics.
[CUSTOMER][NEUTRAL] It's [PII].
[AGENT][NEUTRAL] just for verific uni used to say clamo correct.
[CUSTOMER][NEUTRAL] that lado porque er vasos on the reso scient palare que nolo que cercierre porque MBA una.
[CUSTOMER][NEUTRAL] The lopiotra you go the MRI ortra de la bulancia in solamente benefiso is a Miami sala polo pagadolo yo I pero me puso li and brew is the sins no no no no la.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] In you.
[AGENT][NEUTRAL] Also sins.
[AGENT][POSITIVE] El porque de lamo process the form a permit me to so much.
[CUSTOMER][NEUTRAL] She for Lima.
[CUSTOMER][POSITIVE] Graaa male.
[CUSTOMER][NEGATIVE] You are on hold.
[CUSTOMER][NEGATIVE] You are on hold.
[CUSTOMER][NEGATIVE] You are on hold.
[CUSTOMER][NEGATIVE] You are on hold.
[AGENT][NEUTRAL] So.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Emo is called solamente leo [PII] scientoses cones paralos examine the diagnosico de la ra loquetuo de nero de losinco mocopado deciento sesa conta you know er this fortunament si el el el bill ulla oesttemen querega and el bapti.
[CUSTOMER][NEUTRAL] Eato.
[AGENT][NEUTRAL] Contraspect to a toques to go and los pita de vetuoin embargo no enos enocumento Christinos and bio no taloida legslica in the beneficio de to gas to the los.
[CUSTOMER][NEUTRAL] It's that.
[AGENT][NEUTRAL] Poreo er estamos solicitando quenos and likesliasion the beneficioser is a correspond de los gaso de los pi.
[CUSTOMER][NEUTRAL] Oh.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Clara poo to a red er pitaliada.
[AGENT][NEUTRAL] Lao Lao.
[CUSTOMER][NEUTRAL] And claro mergencia la mergencia pores in cuento cetija and to [PII] pero claro metin from Blancia the pue de lemora metangdo the barrio via the barcosa.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Hello
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] No. See
[CUSTOMER][NEUTRAL] And the que like like the beneficios deso via que to a.
[AGENT][NEUTRAL] The benefire as principalla are united.
[AGENT][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Yeah, but you can lavi no go but it's a vivi.
[AGENT][NEGATIVE] No no jego una parte que es la parte de la ra loquez la quesele pagolocinto sesa poreo es queles palo sinsorquesinolo.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Uh, OK, yeah.
[CUSTOMER][NEUTRAL] Yeah, but no, yeah, we have we have carbien and to informacion, yeah, we la biennila we have yet la mimoli or nootro.
[AGENT][NEUTRAL] OK
[AGENT][NEUTRAL] Yeah I guess I don't know claims.
[CUSTOMER][NEUTRAL] What
[CUSTOMER][NEUTRAL] Oh no no no that's the pri the beneficio de sodique pitaliada matolemo right here ontolo quebalega.
[AGENT][NEUTRAL] That's yes.
[AGENT][NEUTRAL] See, like soretola explicas benefiios loquebamos and sitar para palos cervicios de lospital.
[CUSTOMER][POSITIVE] Yeah, a face of because in the benefici of Dia.
[AGENT][NEUTRAL] The la unica can you go para para elmmara queermostravainto sla depaque el paquereci.
[CUSTOMER][NEUTRAL] Right OK, so for the una fact that the beneficio or the beneficio.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Elias in the beneficiosaesta.
[CUSTOMER][NEUTRAL] OK, OK, yeah, well yeah, mm.
[AGENT][NEUTRAL] It's almost.
[AGENT][NEUTRAL] See loqueospitaliadalea and examines er radilojia er lean sangre MRIs, etc. etc. and toocada uno deo de so cervicios just a er parteva applicada and la cuenta hospital i parte is la que cobra las personasqueleas and ocervicioso sentos de losocumentocunosis.
[CUSTOMER][NEUTRAL] See
[CUSTOMER][NEUTRAL] See see.
[CUSTOMER][NEUTRAL] In factola can dona part yeah.
[AGENT][NEUTRAL] Uh yes, and toes locomo Christenoegar and to documentogenomando a palelias in the beneficios de esos de esraloa del tuo poocelepain solamente cintoa contanta you know noselepalos porque no resimos lass laotraplicas the beneficios but it just used to beneficios.
[CUSTOMER][NEUTRAL] Uh, yeah.
[CUSTOMER][POSITIVE] Exactly.
[CUSTOMER][NEGATIVE] Yeah, oh I don't wanna.
[CUSTOMER][NEUTRAL] Yeah, er, una consultapolo de la bulata sala prica the beneficio de mi seguo.
[AGENT][NEUTRAL] So [PII] solicit uh a united correct CI cargo de la la.
[CUSTOMER][NEUTRAL] Tabilicer though.
[CUSTOMER][NEUTRAL] Ah yeah, we, no we are talking.
[CUSTOMER][NEUTRAL] Claro, ah, OK, muya maletosa said my my man toso via picaiso de todo soaquebeque on trend, yeah.
[AGENT][POSITIVE] Correct.
[AGENT][NEUTRAL] The correct the toll of cargos, the toll of services.
[CUSTOMER][NEUTRAL] Muya male
[CUSTOMER][POSITIVE] Perfectocao mucha graciaia.
[AGENT][NEUTRAL] So I'll go.
[CUSTOMER][NEUTRAL] No, but the momento, no, I mea cladogracialve.
[AGENT][NEUTRAL] Ki.
[CUSTOMER][NEUTRAL] You