AccountId: 011433970860
ContactId: 7b824f4b-aa83-4483-84bf-92866add9619
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 17020 ms
Total Talk Time (AGENT): 4320 ms
Total Talk Time (CUSTOMER): 11180 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/13/7b824f4b-aa83-4483-84bf-92866add9619_20250213T21:15_UTC.wav
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[AGENT][NEUTRAL] Contacting APL, my name is [PII]. How may I help you?
[CUSTOMER][NEUTRAL] Yes, my name is [PII].
[CUSTOMER][NEUTRAL] And uh what do you need a uh group number?
[AGENT][NEUTRAL] Well, do you have your
[CUSTOMER][NEUTRAL] Oh, you know what, uh, I need you back. I need to call you back thank you.