AccountId: 011433970860
ContactId: 7b7f0e77-1e56-4f85-b615-82a009188274
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 849400 ms
Total Talk Time (AGENT): 392359 ms
Total Talk Time (CUSTOMER): 214827 ms
Interruptions: 1
Overall Sentiment: AGENT=0.2, CUSTOMER=0.1
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/29/7b7f0e77-1e56-4f85-b615-82a009188274_20250429T14:26_UTC.wav
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[AGENT][NEUTRAL] Augusto.
[CUSTOMER][NEUTRAL] When the uh uh con
[AGENT][NEUTRAL] My number is O Come on still in the other way.
[CUSTOMER][NEUTRAL] er pen la lineacomo al [PII] um penal act momento con con prime el elesto de la cortu senor sierra que viarang.
[CUSTOMER][NEUTRAL] Um, for my senorer unallo el puea.
[AGENT][NEUTRAL] And the other way.
[CUSTOMER][NEUTRAL] OK, [PII].
[CUSTOMER][NEUTRAL] OK, mm no no.
[CUSTOMER][NEUTRAL] So
[AGENT][NEUTRAL] OK, [PII] confirm mento direct telephone.
[CUSTOMER][NEUTRAL] Comment.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] you know.
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] Uh, [PII].
[AGENT][NEUTRAL] electronic socia.
[CUSTOMER][NEUTRAL] You did not.
[CUSTOMER][NEUTRAL] Hello.
[AGENT][NEUTRAL] Which is my gracias [PII] one of the other used to a less enerita Moserra Sanando a brief la politiva correct.
[AGENT][POSITIVE] He opera and so in the end perfecter effective polic effectivo part primeroon uh part andros when we sin is.
[CUSTOMER][NEUTRAL] He's that's it.
[AGENT][NEUTRAL] Eer una provedores and [PII] visitinia and tarta. I am a public conto come.
[AGENT][NEUTRAL] Unacutereseiniatosinale de la pajinase levaparer una lupa condiente and meo yavajole caring to dental provider search.
[AGENT][NEUTRAL] We click.
[AGENT][NEUTRAL] Do you hear me?
[CUSTOMER][NEUTRAL] The que I am her electronic silent online it will information at in in the internet.
[AGENT][NEUTRAL] Look, it's [PII].
[AGENT][NEUTRAL] Not a.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Look.
[AGENT][NEUTRAL] Despoja is a part on the dimensiono la lute verde loa seapajina don this wedding rear.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Lepi pasos perros roososo leva a unalista.
[AGENT][NEUTRAL] The the interest as provedores in Ilaria.
[AGENT][NEUTRAL] Uh and referential coal senor Cortez.
[AGENT][NEUTRAL] Eleva in a tussos telephone es la distanta de casa.
[AGENT][NEUTRAL] He in contact to coneuss.
[AGENT][NEUTRAL] Ioan uh uh the averspo and bring the los beer los erviciosqueestabu cando.
[AGENT][NEUTRAL] Precabo proposals the unres.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] The barrios.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Uh.
[CUSTOMER][NEUTRAL] Yes, I
[AGENT][NEUTRAL] The
[CUSTOMER][NEUTRAL] Clau.
[AGENT][NEUTRAL] Lepori senor Cortesiguta laformacionos numbers for no.
[AGENT][NEUTRAL] I I use but I can see the CC.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Slip.
[CUSTOMER][NEUTRAL] OK, this is one.
[AGENT][NEUTRAL] Estreama Patel.
[CUSTOMER][NEUTRAL] But
[AGENT][NEUTRAL] No, uh, dricovesericovene pardon associate's family is a number.
[AGENT][NEUTRAL] Tela ila num telerere says retreo.
[AGENT][NEUTRAL] The cinco Cincosero.
[CUSTOMER][NEGATIVE] they are like no.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Euso sit andresquejamar direct demente senor [PII] lip and uh the cirab ingleso lamentingles or I mean have al espanol um when aquiro quebe um.
[AGENT][NEUTRAL] Permit keep over for running in place see no rest however in that as sodamental in place.
[CUSTOMER][NEUTRAL] So that I
[AGENT][NEUTRAL] Also in espanol.
[AGENT][NEUTRAL] Oh
[AGENT][NEUTRAL] less and less and less.
[AGENT][NEUTRAL] Mm
[AGENT][NEUTRAL] Mr. [PII].
[CUSTOMER][NEUTRAL] Yeah
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK, and keeping one of your espanol.
[AGENT][NEUTRAL] Element rerereres uninte cinco 00.
[AGENT][NEUTRAL] Uh espanola espanol.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Um,
[CUSTOMER][NEUTRAL] Come.
[AGENT][NEUTRAL] Rico Beni.
[AGENT][POSITIVE] Enrico [PII] Benneer be de bueno.
[AGENT][NEUTRAL] Associates family dentistry.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] OK, my son is the.
[AGENT][NEGATIVE] Esta used to loss is.
[AGENT][NEUTRAL] myself and.
[AGENT][NEUTRAL] But the no no in English to me and gustados me as tania.
[AGENT][NEUTRAL] Mm I espanol.
[AGENT][NEUTRAL] No my proximus.
[AGENT][NEUTRAL] OK, keeping espanol.
[AGENT][NEUTRAL] So I'm man friendly dental?
[AGENT][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] It's up.
[AGENT][NEUTRAL] OK, friendly dental alo espanol e n telephone elrere says siete novecuatro noventa gente cinco.
[CUSTOMER][NEUTRAL] Did I say I'm talking to me.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Nikis English English.
[AGENT][NEUTRAL] A cureta meansma University Dental Associates.
[AGENT][NEUTRAL] I mean in espanol numerro eselrere says.
[AGENT][NEUTRAL] Ocho recite Beogena.
[CUSTOMER][POSITIVE] That one is good.
[AGENT][NEUTRAL] Also sitting espanol. OK, is the visoriccovene per.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Integra.
[CUSTOMER][NEUTRAL] Are you still
[AGENT][POSITIVE] No problem my prior espanol English English Hindu no.
[AGENT][NEUTRAL] blessing less.
[AGENT][NEUTRAL] OK, now, when I said to this novero queen is the ricovene associates.
[AGENT][NEUTRAL] Erere says reres uno vereos.
[CUSTOMER][NEUTRAL] No.
[AGENT][NEUTRAL] OK, a semi espanol.
[AGENT][POSITIVE] I love themos no English, English, English, English, English.
[AGENT][NEUTRAL] Equeo questa a sin istansu casa desalindo.
[AGENT][NEUTRAL] Sayama triad kids dental noses attender adults.
[CUSTOMER][NEUTRAL] Yeah
[AGENT][NEUTRAL] These are kids.
[CUSTOMER][NEUTRAL] Mhm
[AGENT][NEUTRAL] Possos and poo el telephone rere says [PII].
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] Mm, you could see, OK.
[CUSTOMER][NEUTRAL] But.
[AGENT][NEUTRAL] in this queso and quetinabusaan ninos mods.
[AGENT][NEUTRAL] the sun.
[AGENT][NEUTRAL] Oh la espanol.
[CUSTOMER][NEUTRAL] Mhm
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] It's a moat and mosa has a long appointment or in your.
[CUSTOMER][NEUTRAL] You can.
[CUSTOMER][NEUTRAL] Yes
[CUSTOMER][NEUTRAL] To.
[CUSTOMER][NEUTRAL] Alright, come on.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] um coming up television or for myins department on the car the division.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] No memodamos.
[AGENT][NEUTRAL] Then they communicate your uh Cortes communicate.
[CUSTOMER][NEUTRAL] OK
[CUSTOMER][POSITIVE] OK, perfect.
[AGENT][NEUTRAL] and aggressive Cortes.
[CUSTOMER][NEUTRAL] You know
[CUSTOMER][NEUTRAL] Oh.
[CUSTOMER][NEUTRAL] It's just.
[CUSTOMER][NEUTRAL] Hello?