AccountId: 011433970860
ContactId: 7adf3b30-c297-4e0a-b807-416087cdd633
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 18600 ms
Total Talk Time (AGENT): 5662 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=1.7, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2024/12/31/7adf3b30-c297-4e0a-b807-416087cdd633_20241231T16:12_UTC.wav
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[AGENT][POSITIVE] Good morning. Thank you for calling APL. My name is [PII]. How may I help you?
[AGENT][NEUTRAL] Hello?
[AGENT][NEUTRAL] Hello?