AccountId: 011433970860
ContactId: 7ad57d65-98c3-4874-9827-6892fe403eb9
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 17360 ms
Total Talk Time (AGENT): 3798 ms
Total Talk Time (CUSTOMER): 8476 ms
Interruptions: 0
Overall Sentiment: AGENT=2.5, CUSTOMER=1.7
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/03/7ad57d65-98c3-4874-9827-6892fe403eb9_20250603T14:30_UTC.wav
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[AGENT][POSITIVE] Good Morning, thank you for calling APL. This is [PII]. How may I assist you?
[CUSTOMER][NEUTRAL] Uh,
[CUSTOMER][NEUTRAL] Hi, I'm trying to figure out.
[CUSTOMER][POSITIVE] Oh I think I did. All right, I got it. Thank you.
[AGENT][NEUTRAL] Yeah.