AccountId: 011433970860
ContactId: 7abbbaa6-85d5-466a-a0d7-01086b7b1c26
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 230860 ms
Total Talk Time (AGENT): 79136 ms
Total Talk Time (CUSTOMER): 113817 ms
Interruptions: 0
Overall Sentiment: AGENT=0.4, CUSTOMER=0.4
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/28/7abbbaa6-85d5-466a-a0d7-01086b7b1c26_20250128T18:37_UTC.wav
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[AGENT][NEUTRAL] We want this.
[CUSTOMER][NEUTRAL] Oh last thing we wanna start the auto Lela [PII] did the center for bone and joint surgery of the Palm Beach um bingo preta claim sobacientele pharmac.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] airport for the police.
[CUSTOMER][NEUTRAL] C I Nero Ocho Ocho.
[CUSTOMER][NEUTRAL] Cinco Quatro.
[CUSTOMER][NEUTRAL] Face those.
[CUSTOMER][NEUTRAL] [PII]
[CUSTOMER][NEUTRAL] LA got you.
[AGENT][NEUTRAL] Mr. Gracias medical numbers.
[CUSTOMER][NEUTRAL] Mhm
[CUSTOMER][NEUTRAL] See Dayani.
[AGENT][NEUTRAL] No.
[AGENT][NEUTRAL] The telephone is connected.
[CUSTOMER][NEUTRAL] S Lycosa Una.
[CUSTOMER][NEUTRAL] 0203
[CUSTOMER][NEUTRAL] What you say Cincore.
[CUSTOMER][NEUTRAL] Linear.
[AGENT][POSITIVE] Which is immigracia almost phenomenal polia.
[AGENT][NEUTRAL] A verification number.
[CUSTOMER][NEUTRAL] Lapaciente Seyama Roberta Faldi Rover is.
[CUSTOMER][NEUTRAL] Julio Vicinco Dinosa Santa.
[AGENT][NEUTRAL] Which is for verification information is correct um.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] She
[AGENT][NEUTRAL] C.
[CUSTOMER][NEUTRAL] Uh, go.
[CUSTOMER][NEUTRAL] 70.
[AGENT][NEUTRAL] See
[CUSTOMER][NEUTRAL] OK, angle claim number quereinco qua quadrodos.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Tinos.
[CUSTOMER][NEUTRAL] Trecinco Quattrodos recinco.
[AGENT][NEUTRAL] OK
[AGENT][NEGATIVE] Pinco quarados.
[AGENT][NEUTRAL] I think it.
[AGENT][NEUTRAL] Center for Bone and Joint Surgery.
[CUSTOMER][POSITIVE] See, correct.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Escu.
[CUSTOMER][POSITIVE] See, correct.
[AGENT][POSITIVE] Perfect. consider super respect the more.
[CUSTOMER][NEUTRAL] Um, see, um, mediciacakela office BC no cover.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] So, is this claim L L CBT.
[AGENT][POSITIVE] That's correct.
[CUSTOMER][NEUTRAL] 99214 at the negadola can cure lafi el plan.
[AGENT][NEUTRAL] Yes, yes, is the plan not cover and co-payment or office visit.
[CUSTOMER][NEUTRAL] Yes.
[CUSTOMER][NEUTRAL] OK, so is thattocommo um yeah pao delpaciente or
[AGENT][NEUTRAL] No no uh uh
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Pago is so is so isament de Corel.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] The
[CUSTOMER][NEUTRAL] Nita, OK, Moa gracio, um.
[CUSTOMER][NEUTRAL] My ton ton.
[AGENT][NEUTRAL] osteo and the other way.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Uh, lie solamente so much yeah.
[AGENT][NEUTRAL] If you want to.
[CUSTOMER][NEUTRAL] You well bye bye.