AccountId: 011433970860
ContactId: 7a9149a3-c8f5-49b7-a5d7-afa7cfb060b0
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 344170 ms
Total Talk Time (AGENT): 100092 ms
Total Talk Time (CUSTOMER): 160811 ms
Interruptions: 1
Overall Sentiment: AGENT=0.5, CUSTOMER=-0.1
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/03/7a9149a3-c8f5-49b7-a5d7-afa7cfb060b0_20250303T18:02_UTC.wav
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[AGENT][NEUTRAL] We.
[CUSTOMER][NEUTRAL] More buses me numbers ripartamentovi clean the conquesmonitoratio de miloquepaque can linea el alti toe unga conusteguaria confirmat la fetura you are.
[AGENT][NEUTRAL] the.
[CUSTOMER][NEUTRAL] Send me that it's the.
[AGENT][NEUTRAL] Mhm
[CUSTOMER][NEUTRAL] Do ochoiete.
[AGENT][NEUTRAL] Mhm
[CUSTOMER][NEUTRAL] Sare Cinco.
[CUSTOMER][NEUTRAL] Terra Uno cuatro.
[AGENT][NEUTRAL] But
[AGENT][NEUTRAL] the American public life.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] See, uh-huh, no, but.
[CUSTOMER][NEUTRAL] Cerrodocinco cinco zero ochoo.
[CUSTOMER][NEUTRAL] I
[AGENT][POSITIVE] Mucha gracias.
[CUSTOMER][NEUTRAL] And
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK, um, policy number Cabaero.
[CUSTOMER][NEUTRAL] You nombre [PII].
[AGENT][NEUTRAL] Singing.
[CUSTOMER][NEUTRAL] It's saving del Taco.
[CUSTOMER][NEUTRAL] E like the.
[CUSTOMER][NEUTRAL] D as in uentta you know dela Ocho cold Hialeah, Florida.
[CUSTOMER][NEUTRAL] the telephone chose dote uno theta cure.
[AGENT][NEUTRAL] It is important for men.
[CUSTOMER][NEUTRAL] Raidel Be Aroa.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][POSITIVE] Excellent. I'm much is my grasses for verification.
[CUSTOMER][NEUTRAL] The buoyo.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] In.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Yeah don't say no ok yonuncareena la la.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] And
[CUSTOMER][NEUTRAL] You the.
[AGENT][NEUTRAL] Latino uh Lorena.
[AGENT][NEUTRAL] El Dierviio quetine los la senor lamelas me.
[CUSTOMER][NEUTRAL] No, mira queteca decorinas and thenfisguaria is commotal saberlapo to aque to quetel member cones porqueos is kelvienendelte macorinosinslaicio gap this is a sing.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Um, OK, no radius.
[AGENT][NEUTRAL] Uh contra contrati says contesta direct los medics la genacainargopo problem effectiva senor la melas is a party delos.
[CUSTOMER][NEUTRAL] The
[CUSTOMER][NEUTRAL] The Julio or the Julio?
[AGENT][NEUTRAL] Who
[AGENT][NEUTRAL] un.
[CUSTOMER][NEUTRAL] Please.
[CUSTOMER][NEUTRAL] OK, yeah, unose.
[AGENT][POSITIVE] Correct.
[CUSTOMER][NEUTRAL] OK, my are in nominal, uh the the policy ID.
[AGENT][NEUTRAL] Teslas.
[AGENT][NEUTRAL] Docincosincos the same and you know.
[CUSTOMER][NEUTRAL] Melauer repetit.
[CUSTOMER][NEUTRAL] No repeat the moment this is Vira Corta.
[AGENT][NEUTRAL] Docinco cinco eso tao.
[CUSTOMER][NEUTRAL] OK, muchisimas is that Basicamente are a foresittamos.
[AGENT][NEUTRAL] I'm gonna senor.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEGATIVE] No, no, no, no money gonna broke gray.
[AGENT][NEUTRAL] So.
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] B.
[CUSTOMER][NEUTRAL] OK, and your er com que important commit no.
[CUSTOMER][NEUTRAL] But