AccountId: 011433970860
ContactId: 7a59ced6-5480-4692-b8b9-21bbe54d0c31
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 215770 ms
Total Talk Time (AGENT): 5631 ms
Total Talk Time (CUSTOMER): 25572 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/19/7a59ced6-5480-4692-b8b9-21bbe54d0c31_20250619T17:56_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Yes, ma'am. I'm trying to find out, um, I'm not, I've used this, uh, insurance a couple of times in the past, but I'm fixing to have to have, um, 5 iron infusions done that's gonna cost me like 300 and something dollars and I'm trying to see if y'all will cover any of that.
[AGENT][NEUTRAL] OK, you said iron infusions?
[CUSTOMER][NEUTRAL] Yes
[CUSTOMER][NEUTRAL] That sounds like.
[CUSTOMER][NEUTRAL] Yes
[CUSTOMER][NEUTRAL] Oh
[CUSTOMER][NEUTRAL] 600s
[CUSTOMER][NEUTRAL] Sure