AccountId: 011433970860
ContactId: 7a21386f-c69c-48f9-a403-339c4b731f35
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 149869 ms
Total Talk Time (AGENT): 73437 ms
Total Talk Time (CUSTOMER): 73807 ms
Interruptions: 1
Overall Sentiment: AGENT=0.3, CUSTOMER=0.7
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/09/7a21386f-c69c-48f9-a403-339c4b731f35_20250609T18:30_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Hey [PII], it's [PII] how are you doing?
[AGENT][NEUTRAL] Hi, I'm well how are you?
[CUSTOMER][NEUTRAL] Good good hey I was just wondering um since the commission statements aren't still available in the OSC portal um.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] I guess I should have, I guess sent this to [PII] and public life, I mean [PII], which I can do. I just wanted to make sure it was possible, but I just need to grab like the commission statements for um [PII] and then also for the I don't know if the first quarter.
[CUSTOMER][NEUTRAL] Um, our first half of the June commission statements has also been sent or is available, um, but that's something I need to request too just because my boss is asking me because he, he wants to just take a look at and make sure everything's running smoothly, um, is it something that I just should reach out to [PII] for?
[AGENT][NEUTRAL] Yeah, you can email it to [PII] that's actually my folder that I work out of, um, so I'll receive that request. Do you have actual um amounts that you're looking for? Because like on the OSC how you can see, um, like you can see like a date time so like like your May, would you need [PII] through [PII]?
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Yes ma'am.
[AGENT][NEUTRAL] Is that what you said? So like I can see, I don't see it like you do in the OSC. I see like amounts that were paid out.
[AGENT][NEUTRAL] So like if you received the check, what OK, remind me though, why is your OSC not working? Please remind me.
[CUSTOMER][POSITIVE] I got you I got you.
[CUSTOMER][NEUTRAL] Well I mean I'm able to get into it. I just, it doesn't show me any um commission statements it just shows me production.
[CUSTOMER][NEUTRAL] That's the only thing that is is available as of right now.
[AGENT][NEUTRAL] OK, do you mind if I do you have a minute for me to.
[AGENT][NEUTRAL] Send you a um.
[AGENT][NEUTRAL] A teams meeting so you can share your screen with me.
[CUSTOMER][POSITIVE] Yeah, no, for sure, no problem at all.
[AGENT][NEUTRAL] OK, let's do this because I feel like.
[AGENT][NEUTRAL] I, I wanna look at it cause it might be there.
[CUSTOMER][NEUTRAL] Because I know there was I know there was some stuff going on with um everything.
[AGENT][NEUTRAL] Well, you should have access. I just wanna make sure that it's
[AGENT][NEUTRAL] It should be working for you. What am I doing?
[CUSTOMER][NEUTRAL] OK, OK, cool, send me that team's meeting and, and we'll hop on.
[AGENT][POSITIVE] So let's jump, I will, yeah, let's jump over and we'll take a look.
[CUSTOMER][NEUTRAL] Yes ma'am.
[AGENT][NEUTRAL] OK, talk to you soon.
[CUSTOMER][NEUTRAL] Alright bye.