AccountId: 011433970860
ContactId: 7a1fbca7-351a-4a28-bb83-c15b0e1c0416
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 20909 ms
Total Talk Time (AGENT): 9751 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/10/7a1fbca7-351a-4a28-bb83-c15b0e1c0416_20250210T16:40_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[AGENT][NEUTRAL] [PII]. This is [PII]. How can I help you?
[AGENT][NEUTRAL] [PII] is there anybody there?