AccountId: 011433970860
ContactId: 79fa6386-f9db-43fd-91f8-7693db2ea5b8
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 346299 ms
Total Talk Time (AGENT): 153350 ms
Total Talk Time (CUSTOMER): 154844 ms
Interruptions: 1
Overall Sentiment: AGENT=0.1, CUSTOMER=-0.1
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/24/79fa6386-f9db-43fd-91f8-7693db2ea5b8_20250624T12:42_UTC.wav
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[AGENT][NEUTRAL] one of the.
[CUSTOMER][NEUTRAL] See when the minores ailing yo de uncolo quira veralaientororque de nemo prosimae consultaemo prolema not tenemosella did pass no no la pela fashion as sin.
[AGENT][NEUTRAL] Um, it's a form of.
[CUSTOMER][NEUTRAL] Hi [PII] call Nombre.
[AGENT][NEUTRAL] details.
[CUSTOMER][NEUTRAL] Oh.
[AGENT][POSITIVE] Yes yes.
[CUSTOMER][NEUTRAL] OK, Gracia.
[AGENT][NEUTRAL] The paper for when that number complete.
[CUSTOMER][NEUTRAL] See yama Dalia Perezilla fanasiminos doseidoise.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] That there's something I performing there and telephone connect.
[CUSTOMER][NEUTRAL] See resero [PII].
[AGENT][NEUTRAL] It's.
[CUSTOMER][NEUTRAL] No, Direo, Bareo.
[AGENT][NEUTRAL] So.
[CUSTOMER][NEUTRAL] Mochacito.
[AGENT][NEUTRAL] [PII] the rela.
[CUSTOMER][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] La semana que queremosa abueno pere seguo tenemosogeniochosincuento [PII].
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mm.
[AGENT][NEUTRAL] So aminovela and a person.
[CUSTOMER][NEUTRAL] See [PII].
[CUSTOMER][NEUTRAL] See Dorsey.
[CUSTOMER][NEUTRAL] Ventidos mio veinto setentaie says.
[AGENT][POSITIVE] Perfect. I see. I get that my last order uh.
[CUSTOMER][NEGATIVE] How is it deals it didn't go payments didn't see it.
[AGENT][NEUTRAL] Mm.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Yes that down.
[AGENT][NEUTRAL] Yeah.
[AGENT][NEUTRAL] Uh, an effect of see in a somoso applica with the sour principal prose that to make OK lapas.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Um.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] No, so there's no memos on cupago and see specificos, you know, the romantic or malaparli principal.
[AGENT][NEUTRAL] I in those.
[CUSTOMER][NEUTRAL] Also tea er beeciento er venteinto the
[AGENT][NEUTRAL] But Ramos
[AGENT][NEUTRAL] Ramos baloqueo principal liquetel maximum quelapos polio right.
[CUSTOMER][NEUTRAL] App.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] the cues typefativala basin.
[AGENT][NEGATIVE] Is the primero dero de loss.
[CUSTOMER][NEUTRAL] It in meudera are you that auto congela de la passe.
[AGENT][NEGATIVE] chores.
[CUSTOMER][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] Quattrocho Cincocho.
[CUSTOMER][NEUTRAL] OK, let's repeaterra uno ocho tres cuatro ocho cincocho.
[AGENT][POSITIVE] Correct.
[CUSTOMER][NEUTRAL] OK, to say er er locopago the specialita er lo cure.
[AGENT][NEUTRAL] See la politi beneficios over beneficiosparel cupado de la vicita laicina and this specialista cure to maximo de sincuenta de la resorvicita maximo cincovicita salad.
[CUSTOMER][NEUTRAL] Quantavicia?
[AGENT][NEUTRAL] Guerrovita.
[CUSTOMER][NEUTRAL] Quattroviciajalao. OK, I tratamiento core prosea trataino.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] As Bria beneficios Palos and our clinical office in a doctor.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Oh, OK, mucha gracia just send me put I don't referencia right.
[AGENT][NEUTRAL] I.
[CUSTOMER][NEUTRAL] OK, mucha graiquetengaindo the OK.
[AGENT][NEUTRAL] Mhm
[AGENT][NEUTRAL] I.
[CUSTOMER][NEUTRAL] No, so I mean there's a mire they merea redu paralo cla cuaquecosa.
[CUSTOMER][NEUTRAL] I per moment they got me a more.
[AGENT][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] Joaqui PO boss venticuatrogeninincuenta Oklahoma Crtino venticuadro.
[AGENT][POSITIVE] It's correct. The solomos we have max.
[CUSTOMER][NEUTRAL] Oh,
[AGENT][NEUTRAL] Al no telefono facts or rese sin no cure.
[CUSTOMER][NEGATIVE] Peresa momento momento perse mere petin.
[AGENT][NEUTRAL] and the facts.
[AGENT][NEUTRAL] Thereinco
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] No, when the quattro ins.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK, Muase mequetengaindo ate. OK, bye bye.
[AGENT][NEUTRAL] Get.
[CUSTOMER][POSITIVE] Good ask.