AccountId: 011433970860
ContactId: 79d798a2-d896-40b0-9e28-6e85194c0eb4
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 25739 ms
Total Talk Time (AGENT): 5538 ms
Total Talk Time (CUSTOMER): 10247 ms
Interruptions: 0
Overall Sentiment: AGENT=1.3, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/04/79d798a2-d896-40b0-9e28-6e85194c0eb4_20250304T19:06_UTC.wav
--------------------------------------------
[AGENT][POSITIVE] Thank you for calling ATL.
[CUSTOMER][NEUTRAL] OK
[AGENT][NEUTRAL] help you?
[CUSTOMER][NEUTRAL] Yes.
[CUSTOMER][NEUTRAL] Hello.
[AGENT][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Yes.
[AGENT][NEUTRAL] Hello. Yes, I'm here.
[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Yes, OK, yes, I was just calling, um, I had a question about an accident claim.