AccountId: 011433970860
ContactId: 799d27cd-a867-4e11-9eaa-c415744e38fa
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 44340 ms
Total Talk Time (AGENT): 25577 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/16/799d27cd-a867-4e11-9eaa-c415744e38fa_20250116T15:16_UTC.wav
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[AGENT][NEUTRAL] Good morning. Thank you for calling APL. This is [PII]. How may I assist you?
[AGENT][NEUTRAL] Morning. Thank you for calling ATL. This is [PII]. How may I assist you?
[AGENT][NEUTRAL] Good morning. Thank you for calling APL. This is [PII]. How may I assist you?
[AGENT][NEUTRAL] Hello.
[AGENT][NEUTRAL] Good morning. Thank you for calling APL. This is [PII]. How may I assist you?
[AGENT][NEUTRAL] Not sure if you can hear me, but I cannot hear you. Please call us back at [PII]. No one in the line is connecting the call.