AccountId: 011433970860
ContactId: 7962403c-28fe-4b24-8b72-be8bb401f568
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 124370 ms
Total Talk Time (AGENT): 54986 ms
Total Talk Time (CUSTOMER): 63668 ms
Interruptions: 1
Overall Sentiment: AGENT=0, CUSTOMER=0.7
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/13/7962403c-28fe-4b24-8b72-be8bb401f568_20250313T16:18_UTC.wav
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[AGENT][NEUTRAL] That is for at American Public Life. My number is [PII].
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] We're not
[AGENT][NEUTRAL] When I thought of it.
[CUSTOMER][NEUTRAL] Bueno A?
[AGENT][NEUTRAL] See.
[CUSTOMER][NEUTRAL] Neposo then appointment on 8 hour.
[CUSTOMER][NEUTRAL] And just say you lapajeta aodorique que ID you know member ID was right own group.
[AGENT][NEUTRAL] OK. You just send a police.
[CUSTOMER][NEUTRAL] No, no, it's a solo.
[AGENT][NEUTRAL] OK, Lesacono there.
[CUSTOMER][NEUTRAL] But it was a uh no yes sofa to the member ID.
[AGENT][NEUTRAL] See the better no member ID on the polisa, the basic polia certificado mhm.
[CUSTOMER][NEUTRAL] Well
[CUSTOMER][NEUTRAL] Is a group or solo.
[AGENT][NEUTRAL] Mhm. 1 numeraltabaco.
[CUSTOMER][NEUTRAL] You know, don't numeralla go para beneficio de pedal on numeral if auto patient or a numeral.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] CS numero que lebadaraos um.
[AGENT][NEUTRAL] Is a quera de so those numerals no importa al le puedarao paraque verific can los beneficios de esposo just nostabajo lapoliael nopodo darling informacion.
[CUSTOMER][NEGATIVE] No, no, you don't go to me polo processo the the velo how are you and no toma.
[AGENT][NEUTRAL] Oh, OK.
[CUSTOMER][POSITIVE] I think it's about right.
[AGENT][NEUTRAL] Oh no, see, so this was numerals abajo is the is still quelebadara a la clinica, um.
[AGENT][NEUTRAL] Vanlos mimos numerals no masque alfinal termmina and cite ocho.
[CUSTOMER][POSITIVE] Yocho CC mucha gracia.
[AGENT][NEUTRAL] Mhm. I see.
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] No, no, no, no, bye.
[AGENT][NEUTRAL] OK, I'm gonna assist me at American Public Life bye.