AccountId: 011433970860
ContactId: 7960dc79-6438-49bd-845c-9eb1cd732e38
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 34959 ms
Total Talk Time (AGENT): 22719 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=2, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/09/7960dc79-6438-49bd-845c-9eb1cd732e38_20250509T15:50_UTC.wav
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[AGENT][POSITIVE] Morning thank you for calling APO this is [PII]. How may I assist you?
[AGENT][NEUTRAL] Good morning. Thank you for calling APL. This is [PII]. How may I assist you?
[AGENT][NEUTRAL] Hello.
[AGENT][POSITIVE] Good morning. Thank you for calling ATL. This is [PII]. How may I assist you?
[AGENT][NEUTRAL] Not sure if you can hear me, but I cannot hear you. Please call us back at [PII]. No one in the line disconnecting the call.