AccountId: 011433970860
ContactId: 795f4a46-4a23-4f78-9225-1f7e4c8ffcc9
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 21180 ms
Total Talk Time (AGENT): 5930 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=2.5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/23/795f4a46-4a23-4f78-9225-1f7e4c8ffcc9_20250523T21:21_UTC.wav
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[AGENT][POSITIVE] Good afternoon thank you for calling APL.
[AGENT][POSITIVE] Thank you for PL. My name is [PII]. How may I help you?
[AGENT][NEGATIVE] Disconnecting