AccountId: 011433970860
ContactId: 795a91da-7f91-4598-b890-8578fda03b1c
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 609489 ms
Total Talk Time (AGENT): 319718 ms
Total Talk Time (CUSTOMER): 128051 ms
Interruptions: 0
Overall Sentiment: AGENT=-0.1, CUSTOMER=-0.2
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/07/795a91da-7f91-4598-b890-8578fda03b1c_20250107T17:28_UTC.wav
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[AGENT][NEUTRAL] Melodi gra for Yamarabel and they have last so conten augusto.
[CUSTOMER][NEUTRAL] One of the, er, it is a number of the the uro, the American public life.
[AGENT][NEUTRAL] See Mr. American Poly Lipoly that.
[CUSTOMER][NEUTRAL] just all Yanda the er local medical primario.
[CUSTOMER][NEGATIVE] OK it's me meremitaa almost unmoreda or incolo.
[CUSTOMER][NEUTRAL] OK, I get togaboto if we are a uh me and
[CUSTOMER][NEUTRAL] And at the temple.
[CUSTOMER][NEUTRAL] I ramironolo.
[CUSTOMER][NEGATIVE] In it and then I don't medical primario get nothing go to.
[AGENT][NEUTRAL] OK, well, let me know about the policy. I have to make a little in a corner.
[CUSTOMER][NEUTRAL] Is um Crodo.
[CUSTOMER][NEUTRAL] Cincocite this is says novedos.
[AGENT][NEUTRAL] OK, one moment.
[AGENT][NEUTRAL] You telephone.
[CUSTOMER][NEUTRAL] See is Dostres N.
[CUSTOMER][NEUTRAL] Quadro quadro say say dress quadro.
[AGENT][NEUTRAL] OK gracias mejoca numbers.
[CUSTOMER][NEUTRAL] Lazy Borges.
[AGENT][NEUTRAL] OK
[AGENT][NEUTRAL] OK, necesito era su uh famiento dereio ico re electronico porseurrida.
[CUSTOMER][NEUTRAL] Oh it's um simas erro cuatro errocinco the mares.
[CUSTOMER][NEUTRAL] Morre electronics and lay Borges Dias arolo.com.
[CUSTOMER][NEUTRAL] Immigration quarter the [PII].
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] [PII], yeah the same in going.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] OK, so [PII], um.
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] [PII] um no sotros not tenemosunara the doctor commotan areineesita uh ver don the puede irri not de que doctor visitsita um puedeira la pajina the multi plan punto con iponersu.
[AGENT][NEUTRAL] Zip code.
[AGENT][NEUTRAL] Yeah, the, the cologenaria.
[AGENT][NEUTRAL] Yeah, you put a cor on the.
[CUSTOMER][NEUTRAL] It
[CUSTOMER][NEUTRAL] Yeah but um nosemolo ecua [PII].
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] um and the doctorstepasarque lapo bear eso salosta contrata deos yet to [PII] and we nosuna major medicals has nouna unseguros uh majoritario and toes um Ivees quesillovenia esqueno and to um behemele do um part of the.
[AGENT][NEUTRAL] The lugarevamos OK moment.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Right
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Right.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Mm.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] This is.
[AGENT][NEUTRAL] Oh
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] OK, so paraque macercas talejos macercataventio showmias.
[AGENT][NEUTRAL] Um,
[AGENT][NEUTRAL] So no i quierra informac quetesla macerca que contreo quierre bus car and sensamente in Googoredo luste ques the O B G Y N I is solamente iaallo informacion de la poliacilapoer.
[CUSTOMER][NEUTRAL] Uh, it's a ventila don't they.
[AGENT][NEUTRAL] Um, Temple, Texas.
[CUSTOMER][NEUTRAL] You say it a tempo.
[AGENT][NEUTRAL] The tempo. OK, and to the yeses um um in a colo OK. Tamilepo and numerouss but on doctorlecavesera or caveseloquepiesquebeael doctor de cabeer lute and biancolo so Ieguarlodos OK so the hico logo the hi logo and numero es doinco cuatro.
[CUSTOMER][NEUTRAL] Mm
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK
[AGENT][NEGATIVE] Yeah, then worry those.
[CUSTOMER][NEUTRAL] Does think of.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEGATIVE] You don't wanna go.
[AGENT][POSITIVE] Bento sincuenta.
[CUSTOMER][NEUTRAL] When you think cuento.
[AGENT][NEUTRAL] Mhm OK that is the he was called.
[AGENT][NEUTRAL] Doctor Familia.
[CUSTOMER][NEGATIVE] What's that e ete good American no beneficial medical primari.
[AGENT][NEUTRAL] Equete esta polifaunapolisamita solo beneficio quetienesis vien limitados no solo que pagamoun la visittaloicina pealista or to the cabasera um yeah to guarantpagosina verificas socutura no currimos in cuentreorvisita asspecialista or to the cavesera could primojesta taitaurano.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] So see see is unapoa via um a second number is.
[AGENT][NEUTRAL] Mm.
[AGENT][NEUTRAL] OK, I understand from my feeling on the family practice.
[AGENT][NEUTRAL] OK, Acasta. OK, so the caveeras themos uno biencerquita a unountonomigen cameron, um, queseria con Jael house, um, and numero tele jail.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Como.
[AGENT][NEUTRAL] Hota A N A. uh-huh Jael Hota N A A L A L A A.
[CUSTOMER][NEUTRAL] Janell.
[AGENT][NEUTRAL] I pay the houseuna casa.
[CUSTOMER][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] Huh
[AGENT][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] The numerous sincoodos quadro quadroha.
[AGENT][NEUTRAL] Do dote.
[CUSTOMER][NEUTRAL] What
[CUSTOMER][NEUTRAL] Does does see see OK.
[AGENT][NEUTRAL] Mhm. Moo jail la prosima gusta seria maham and quince semiscaladeerconjael um seria uh deal nos noshir.
[CUSTOMER][NEUTRAL] Go Adele.
[AGENT][NEUTRAL] Adil Nasir.
[CUSTOMER][NEUTRAL] Mm, OK.
[AGENT][NEUTRAL] Let's see. OK, the primer numbers at the queeria [PII]
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] [PII] is [PII]
[CUSTOMER][NEUTRAL] [PII]
[AGENT][NEUTRAL] Yeah. Mhm.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Mhm
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] is the numerals sinconolos.
[AGENT][NEUTRAL] What your your address?
[CUSTOMER][NEUTRAL] Single.
[CUSTOMER][NEUTRAL] What's your, what's your address?
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] [PII] er er.
[AGENT][NEUTRAL] OK
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] This is [PII] and Sanosemolodi here aveesque es quebacareserajan parades the ransqueridaos then the imbecia con and and doctorrabesqueloqueos de rojos OK.
[AGENT][NEUTRAL] For meriencia, um, no mejo esque aldos the primero lamb and and aria o cercado de que quejos soya marcave er eritaa even lapode referee.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][POSITIVE] OK, [PII] Mucha gracia.
[AGENT][NEUTRAL] Then I.
[CUSTOMER][NEUTRAL] No, no, yeah, so.
[AGENT][NEGATIVE] Mm no gracile one.
[CUSTOMER][POSITIVE] You got it.
[AGENT][NEUTRAL] Yes yeah.